Who to Call at Northwest State Correctional Facility (NWSCF): A Practical Contact Guide
Getting bounced between offices is frustrating. Start with the right contact at NWSCF and you'll save yourself time. Here are the key facility contacts, a breakdown of who handles what, and when the Vermont DOC Online Portal is your fastest option.
Superintendent: Greg Hale.
Assistant Superintendent: Michael Beyor. Assistant Superintendent: Lori Madden.
Security and Operations Supervisor: Adam Patterson.
Living Unit Supervisors: Brad Dunsmore and Chris Lapan.
Facility ADA Coordinator: Lori Madden. Back up: Chris Lapan.
Facility Business Manager: Patrick Dixon.
Physical address: 3649 Lower Newton Road, St. Albans, VT 05478. Mailing address: 3649 Lower Newton Road, Swanton, VT 05488. (Note the different city and ZIP.)
Need an accommodation due to a disability - help accessing services, communication assistance, or similar? Contact the Facility ADA Coordinator, Lori Madden. Chris Lapan is the backup.
For money-related questions - commissary accounts, billing issues, or account troubleshooting - start with the Facility Business Manager, Patrick Dixon.
Day-to-day unit concerns? The Living Unit Supervisors are your most direct route: Brad Dunsmore and Chris Lapan. For security-related operations - movement issues, operational security - reach out to Security and Operations Supervisor Adam Patterson instead.
Higher-level administrative issues - or problems that haven't been resolved through the usual channels - go to facility leadership. Superintendent Greg Hale heads NWSCF, with Assistant Superintendents Michael Beyor and Lori Madden.
Tip: Questions that span multiple areas - visiting, mail, housing, movement, medical care, programming - often get answered faster through the Vermont DOC Online Portal.
Can't reach the right person? Not sure which office handles your issue? The Vermont DOC Online Portal is built for exactly this. Submit questions about programming, visiting, mail, medical care, housing, movement, or general information.
Constituent Services aims to respond within 48 hours. Office hours are 7:45 AM–4:30 PM, Monday through Friday, excluding holidays.
Timing note: That 48-hour window is business hours only. Submit over a weekend or holiday and expect a longer wait.
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- ✓ The incarcerated person’s full name
- ✓ Their DOC ID number (you can look this up using the Vermont DOC Inmate Locator)
- ✓ NWSCF’s address (useful if your question involves mail or travel): 3649 Lower Newton Road, St. Albans, VT 05478
Don't have the DOC ID number? Look it up before calling or submitting a portal request. The Vermont DOC Inmate Locator can help you find it, and having the number ready makes it easier for staff to pull up the right record.
Address check: NWSCF uses different cities and ZIPs for physical versus mailing addresses - St. Albans, VT 05478 for in-person visits, Swanton, VT 05488 for mail. Double-check you're using the right one.
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