How to Add Money to an Inmate's PIN Debit Account at Nottoway Corrections Center

A PIN Debit account is a prepaid phone balance your loved one uses to call people on their approved list. At Virginia Department of Corrections facilities like Nottoway Corrections Center, you can add money through ConnectNetwork. Collect calls are still an option for approved numbers that accept them, but the system prioritizes prepaid options - so setting up PIN Debit (or AdvancePay, covered below) is usually the most reliable way to stay connected. All calls go through ConnectNetwork by Global Tel*Link and are recorded and monitored, except for verified attorney calls.

Needed Before Start

• ✓ The inmate’s 7-digit Virginia state ID number
• ✓ Clarity on what you’re funding: the inmate’s PIN Debit (prepaid) account vs. an AdvancePay pre-pay plan for collect calls

When creating your ConnectNetwork account, select "VA" as the state and "Department of Corrections." This routes you to the right system for deposits.

1. Go to ConnectNetwork and start an account - This is the platform used for VADOC inmate phone funding.
2. Choose the correct agency - Select “VA” as the state and “Department of Corrections.”
3. Enter the inmate’s 7-digit Virginia state ID - You’ll need this number to locate the correct person and apply the deposit.
4. Follow the prompts to make your PIN Debit deposit - Complete the remaining steps ConnectNetwork provides to finish the transaction and fund the inmate’s PIN Debit account.

Prefer to fund calls from your end? Set up an AdvancePay account through ConnectNetwork. With AdvancePay, you add money to a prepaid account that covers incoming collect calls from your loved one - instead of having charges come out of their PIN Debit balance.

Watch out for inactivity if you use AdvancePay. After 180 consecutive days without use, the account becomes inactive and funds may be forfeited. Need a refund? Contact ConnectNetwork customer service at 877-650-4249.

Vendor Contacts Troubleshooting

• ✓ ConnectNetwork (toll-free) for pre-pay phone plan setup: 1-800-483-8314
• ✓ ConnectNetwork customer service for refunds/inactivity issues: 877-650-4249

Having trouble setting up pre-pay, questions about your account, or need a refund? Start with ConnectNetwork - they operate the funding side of the phone system. For AdvancePay accounts, don't let long gaps in use slip by: after 180 consecutive days of inactivity, the account can become inactive and funds may be forfeited. Reach ConnectNetwork customer service at 877-650-4249.

Virginia Department of Corrections Operating Procedure 803.3 governs inmate telephone services and applies to all units operated by VADOC.