How to Set Up Your Phone Number to Receive Calls from Nottoway Corrections Center
Before you can receive calls from someone at Nottoway Corrections Center, your phone number needs to be on their approved call list. You'll also need to complete an automated consent call. Here's how the process works and what you need to do.
Phone calls at Nottoway follow Virginia Department of Corrections (VADOC) rules. Your number isn't automatically approved just because your loved one has it. The telephone subscriber - the person who controls that phone number or account - has to grant consent through an automated call. This confirms your identity and that you understand calls are monitored.
Note: Calls are recorded and monitored, except properly verified attorney calls. If you answer the consent prompts, you’re also acknowledging that monitoring rule.
At Nottoway, the inmate builds and maintains their own approved call list. They do this through the auto-enrollment system by dialing *44. The phone system runs through ConnectNetwork by Global Tel*Link, so these steps are part of that statewide setup - not something you sign up for at the facility front desk.
Once the inmate adds your number by dialing *44, the system sends an automated consent call to you. Your job is straightforward: answer and complete the prompts so the system can authorize your number for inmate calls.
The consent call is a quick verification. You'll be asked if you're authorized to make decisions for that phone number, prompted to state your name, and asked if you understand that calls are monitored and recorded. Answer clearly, and you've done what the system needs to approve your number.
Tip: Say your name clearly and listen for the monitoring/recording question - your “yes” to that prompt is part of the consent process (attorney calls are the exception only when properly verified).
You can use either a landline or cell phone - no traditional home phone required. The bigger limitation is list size: only 15 approved numbers total.
That 15-number cap includes everyone on the list, so your loved one may need to decide who stays and who gets removed. If they tell you the list is "full," this limit is usually why.
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- ✓ Ask your loved one to confirm they added your number through the auto-enrollment system by dialing *44 (and to re-add it if needed)
- ✓ Double-check that the exact phone number was entered correctly
- ✓ Answer the automated call and be ready to respond to the identity question, state your name, and acknowledge the monitoring/recording prompt
If the number was added but you're still not getting the consent call, contact the phone vendor's support (ConnectNetwork/Global Tel*Link) or check the VADOC telephone services policy. These systems control the automated consent process and call-list authorization at Nottoway.
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- ✓ Confirm you’re the person authorized to make decisions for that phone number
- ✓ State your name when prompted
- ✓ Agree that you understand inmate calls are monitored and recorded
- ✓ Remember: only properly verified attorney calls are exempt from monitoring/recording
Attorney note: If you’re an attorney, make sure you follow the verification steps required for a properly verified attorney call so it’s handled as exempt from monitoring/recording.
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