Okaloosa County Corrections Institution, FL

Okaloosa County Corrections Institution offers free public visitation Monday through Friday, 8:00 AM to 4:00 PM, at 1200 East James Lee Boulevard in Crestview. The public visitation office closes on holidays. Can't make it in person? Inmates can receive remote visits on facility tablets every day—including holidays—from 7:00 AM to 9:55 PM. Attorneys needing non-recorded visits should email a copy of their BAR card to DOCVisitation@myokaloosa.com for account approval. Before traveling, confirm you've been approved and follow the facility's instructions for any required visitor forms.

Okaloosa County Corrections Institution switched from Securus to HomeWAV for inmate communications. Use HomeWAV for calls and video visits going forward. The platform supports video calls, voice calls, messaging, scheduling, notifications, and account management. Billing is by the minute—no plans or packages—so you only pay for what you use. Need help? HomeWAV offers phone and email support. If you still have a Securus account, you can delete it through customer care or the Securus mobile app. Deleting cancels any VideoConnect subscriptions, and if you delete before a scheduled session, that session may be voided without a refund. For Securus prepaid accounts funded online by credit card, refunds typically go back to the last-used card within 2–3 business days.

Okaloosa County Corrections Institution accepts only written letters and approved legal materials. Greeting cards aren't allowed. Anything sent in a large envelope or bubble/padded envelope gets rejected and returned unopened. Newspapers and magazines are also refused. Staff monitors all incoming and outgoing mail, and received letters are scanned into the inmate's Homewav account for viewing on tablets and kiosks. To help your mail get through: address it clearly with the inmate's full name and booking/ID number, include your complete return address, and stick to plain paper in a standard envelope. Avoid mailing original vital records unless specifically asked—send copies instead. Check the facility page for any address or format updates before sending.

You can fund an inmate's account at Okaloosa County Corrections Institution with cash, money orders, or debit/credit cards. The facility has a public lobby kiosk that accepts both cash and card payments. Sending a money order? Make it payable to Okaloosa County Department of Corrections and include the inmate's name clearly. It must arrive by 6:00 AM on Friday to be available for the following week's commissary. Keep these limits in mind: account balances can't exceed $1,000.00, and transfers from an inmate account to HomeWAV are capped at $50.00 per week. The facility runs a commissary, and tobacco products are prohibited (smoke-free since January 1, 1995). For non-mail deposits, use the lobby kiosk or a vendor payment portal—have the inmate's full name and booking/ID ready.