What happened to your Securus account — closing, refunds, and switching to HomeWAV at Okaloosa County
Been using Securus to stay in touch with someone at Okaloosa County? The system changed. Here's what that means for your old account, how to get a refund, and how to switch to HomeWAV without losing money on scheduled video visits.
Okaloosa County Corrections switched from Securus to HomeWAV. If your calls, messages, or video visits suddenly stopped working the way you expected, that's why. It's also why you might be ready to close out your Securus account and start fresh with HomeWAV.
To delete your Securus Online account, call Securus customer care at 972-734-1111. If you want someone to walk you through it - or just want confirmation the account is actually closed - calling is the most straightforward option.
You can also delete your account directly in the Securus app. On iOS or Android, look for
Funded your Securus prepaid account online with a credit card? Your full remaining balance goes back to the card you used most recently. Securus says refunds are issued within 2–3 business days, though it can take up to one billing cycle to appear on your statement.
Warning: Deleting your Securus account cancels any remaining VideoConnect subscriptions and scheduled sessions.
Timing matters here. Delete your account before a scheduled VideoConnect session, and that session - plus any future ones - gets voided with no refund. If you have visits on the calendar, cancel those scheduled sessions first. Then delete the account once you've confirmed nothing paid is still pending.
Now that Okaloosa County uses HomeWAV, your next step is setting up a HomeWAV Friends & Family account. Need help? Contact HomeWAV customer support at 844-394-6639 or email support@homewav.com. For refund questions, use refunds@homewav.com.
- ✓ Confirm Okaloosa County communications moved from Securus to HomeWAV.
- ✓ Cancel any scheduled Securus VideoConnect sessions before you delete your Securus account (deleting cancels sessions).
- ✓ If you funded Securus prepaid online with a credit card, expect the full-balance refund to go back to the last card used (issued within 2–3 business days).
- ✓ Delete your Securus account (either by calling 972-734-1111 or using “Delete Account” in the Securus iOS/Android app).
- ✓ Create your HomeWAV account and contact support if needed: 844-394-6639, support@homewav.com; refunds@homewav.com for HomeWAV refunds.
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