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How to Contact an Inmate at Facility

Staying in touch usually comes down to two basics: getting approved for video visits and knowing how to add funds to your loved one's account. Here are the steps for this facility, plus what to confirm before you get started.

• 2 min read Based on general MA policies

Video visitation is available, but you can't just log in and schedule right away. First, you need to complete the pre-approval process and be added to the inmate's pre-approved visiting list. Since approvals are handled through the facility's own rules, confirm the exact requirements with the institution before you plan a call.

Video visits run through Securus Video Visitation. You'll need to create a Securus account as part of the setup, since that's where you'll schedule visits once you're approved.

For sending money, online and phone options are available (details below). Some institutions also allow in-person deposits. In-person procedures vary by location. One example: a lobby "Inmate Funds" drop box for a check or money order. Call the institution to confirm whether this option exists and exactly how they want it done.

Steps to Follow

  • ✓ Confirm the inmate is eligible for video visitation and that you are on their pre-approved visiting list.
  • ✓ Create your account with Securus Video Visitation.
  • ✓ Complete the facility’s pre-approval process for video visitation.
  • ✓ Once you are approved, schedule your video visit through Securus.
  • ✓ Sign up for Access Corrections (Secure Deposits) online or use the Android or iOS app.
  • ✓ Make deposits through Secure Deposits using a credit or debit card (available 24/7).
  • ✓ If you need help or prefer to deposit by phone, call Access Corrections toll-free at 1-866-345-1884 (bilingual representatives available 24/7).
  • ✓ If you want to deposit in person (such as dropping off a check or money order), call the institution to verify the option and the exact procedure.

Before you count on a video visit, verify three things with the facility: that video visitation is allowed for the specific inmate, that the inmate has added you to their pre-approved visiting list, and that you've completed any pre-approval steps required before scheduling through Securus.

For deposits, confirm that Access Corrections (Secure Deposits) is the correct method for your loved one and that your payment method will be accepted. If you run into an issue, Access Corrections support is available at 1-866-345-1884, with bilingual representatives on hand 24/7.

Note: If you're considering an in-person deposit (like dropping off a check or money order), call the facility first to confirm that option and the rules for how it must be submitted.

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