How to Contact an Inmate at Omega Technical Violators Center, AR (AR)

Residents at Omega Technical Violators Center generally cannot receive phone calls. The only exceptions are calls from an attorney or calls authorized by the Center Administrator. If you're calling as family or a friend, expect the answer to be "no" unless you already have that Administrator authorization in place.

One detail worth knowing about inmate phone services: on July 14, 2015, the Arkansas Department of Corrections switched its inmate telephone system provider from Global Tel Link (GTL) to Securus Technologies. This matters because many families still have older GTL logins, payment records, or outdated expectations about how calling works.

Steps to Follow

• ✓ If you are the resident’s attorney, try contacting them through the attorney channel you normally use, since attorney calls are listed as an exception.
• ✓ If you are not an attorney, assume the resident cannot receive your incoming call unless the Center Administrator has authorized it.
• ✓ Contact the Center to ask what the Administrator authorization process is and what you need to provide for approval.

Before you deposit money or create any accounts, confirm who the current phone vendor is. The Arkansas DOC reported a switch to Securus Technologies on July 14, 2015, after previously using GTL. That said, verify what Omega Technical Violators Center uses today and what steps apply to residents at this Center specifically.

What to Verify

• ✓ Whether non-attorney incoming calls are ever allowed, and if so, how Center Administrator authorization works for those calls
• ✓ What telephone service provider is currently used (the Arkansas DOC noted a change to Securus Technologies on July 14, 2015), and what that means for account setup and any vendor-specific requirements
• ✓ Any limits that apply even when a call is allowed, such as approved call types, available hours, and what documentation is required for attorney calls or Administrator authorizations