How to Contact an Inmate at Onondaga Correctional Facility, NY (NY)
Trying to stay in touch with someone at Onondaga Correctional Facility? Start by getting set up with ICSolutions. It handles both visitation registration and prepaid phone accounts for inmate calls.
Onondaga Correctional Facility uses ICSolutions for visitation registration, including remote video visits. ICSolutions is also the provider you'll use to set up a prepaid phone account for inmate calls.
Plan around the visit limits. Incarcerated individuals are allowed one visit per day and no more than two per week. For remote video visitation, eligible individuals may get up to two half-hour sessions per day, though availability controls what you can actually book. Scheduling is first-come, first-served, so register and request a time slot as early as possible. If you miss the slot you wanted, try again for a different one. The system isn't broken; popular times just fill up fast.
Note: Remote video visits require a computer with high-speed Internet, a webcam, and an audio device. These sessions may be recorded and can be monitored at any time.
Don't wait until you're on your way to register. All visitors must register at least one hour before arriving, and registration opens up to four hours before a visitation round's scheduled start time. If you're trying to lock in a popular slot, that early window matters.
Steps to Follow
- ✓ Register for onsite or remote visitation through ICSolutions.
- ✓ If you are visiting in person, register at least 1 hour before you arrive (you can begin registration up to 4 hours before the round’s scheduled start time).
- ✓ Expect time-slots to be first-come, first-served.
- ✓ Keep the visit limits in mind: only 1 visit per day, and at most 2 visits per week.
- ✓ For remote video visits, eligible incarcerated individuals may be allowed up to two half-hour sessions per day, based on availability.
- ✓ To set up a prepaid phone account, contact ICS/ICSolutions at (888) 506-8407.
- Confirm you have the required equipment. You will need a computer with high-speed Internet, plus a webcam and an audio device.
- Test your video and audio ahead of time. Make sure your webcam and sound are working before the visit starts.
- Talk like it is being listened to. Video visitation sessions may be recorded and are subject to monitoring at any time.
Before following any setup instructions, confirm that ICSolutions is still the current vendor for Onondaga Correctional Facility. Vendors and account processes can change. Double-check the current contact details for ICSolutions (website and phone options) before creating an account or adding funds.
- ✓ Whether the “register at least 1 hour before arriving” rule applies to your specific type of visit, and when the 4-hour registration window opens for the round you want.
- ✓ How the first-come, first-served time-slot scheduling is being handled right now (especially during high-demand days).
- ✓ The visit caps for the incarcerated individual: 1 visit per day, at most 2 visits per week.
- ✓ For remote video, whether the person you are trying to see is eligible and how availability affects the “up to two half-hour sessions per day” limit.
Planning a remote video visit? Confirm what devices and settings the system currently accepts, then test your setup before the appointment. Also keep in mind that video visitation sessions may be recorded and can be monitored at any time. Choose your words and surroundings accordingly.
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