Setting Up Remote Video Visits from Home with ICSolutions (Onondaga): Tech, Schedule, and Privacy
Remote video visits are a lifesaver when you can't make it in person, but the setup details matter. Here's what you need to use ICSolutions from home for Onondaga: how to register and add funds, what time slots are available, and what to know about recording and monitoring.
To use remote video visitation through ICSolutions, you'll need the basics for a live video call: a computer with high-speed Internet, a webcam, and an audio device. Nothing fancy, but all three need to work well enough that you can see and hear each other clearly.
Tip: Test your webcam and audio before your scheduled time. A quick check can save you from scrambling at the last minute, especially if your Internet connection is spotty.
For Onondaga, both onsite and remote registration and video visitation run through ICSolutions. You'll register as a visitor at www.ICSolutions.com, where you can also read more about the service. Remote visits require an ICSolutions Prepaid account with funds loaded. Even if you already have an account, check your balance before trying to schedule a session. The system expects you to be set up and funded in advance.
- Create your visitor registration on www.ICSolutions.com. This is the required starting point for remote video visitation.
- Set up your ICSolutions Prepaid account. If you already have one, sign in and check that it is active.
- Add funds to the Prepaid account. Make sure money is available before you attempt to schedule or join a remote visit.
- ✓ Complete your registration at least 1 hour before arriving for a visit.
- ✓ You can begin registration up to 4 hours before the visitation round’s scheduled start time.
- ✓ Registration can be completed through www.ICSolutions.com or at the front desk of the Justice Center.
Note: If you run into trouble with registration, login, or funding, start with ICSolutions directly. They run the registration and remote video visitation system for this facility.
Remote video visits run in half-hour blocks on weekdays. The available slots (Monday through Friday) are 9:00 to 9:30 am, 9:45 to 10:15 am, 10:30 to 11:00 am, 12:30 to 1:00 pm, 1:15 to 1:45 pm, and 2:00 to 2:30 pm.
Each eligible incarcerated individual can have up to two half-hour remote video visits per day, based on availability. If the schedule is full, try a different slot or day.
Tip: Slots are limited to specific half-hour weekday windows, and there's a daily cap. Book as early as you can once you know what time works.
Keep privacy in mind when planning your conversation. All video visitation sessions may be recorded and are subject to monitoring at any time.
Privacy warning: Assume your session is being recorded and monitored, even if it feels like a private video chat.
Troubleshooting Tips
- ✓ Use a computer with high-speed Internet, plus a webcam and an audio device.
- ✓ Register as a visitor on www.icsolutions.com and add funds to your ICSolutions Prepaid account before you try to visit.
- ✓ Only plan visits during the listed Monday through Friday half-hour time slots.
- Check your Internet, camera, and audio. High-speed Internet, a webcam, and an audio device are required to use the system.
- Restart and try again. Close and reopen what you are using to connect, then test your camera and microphone one more time.
- Confirm your ICSolutions account status. Log in and make sure your visitor registration is complete.
- Verify funds in your Prepaid account. Add funds if needed, then attempt the visit again.
- Reach out to ICSolutions support if the problem continues. Since ICSolutions provides the registration and video visitation system, they are the right place to troubleshoot account and access issues.
Next step: For ongoing issues with registration, funding, or access, use the help options provided by ICSolutions.
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