Send Photos & Mail at Onondaga County Justice Center, NY

How to send messages, photos, and packages

Overview

Onondaga Correctional Facility uses ICSolutions for phone service, electronic messaging, and both onsite and remote video visitation. Start by registering for an account at www.ICSolutions.com. To receive or place phone calls connected to the facility, set up and fund a prepaid ICSolutions phone account online or by calling (888) 506-8407. For remote video visits, you'll need a computer with high-speed Internet, a webcam, and an audio device. Your ICSolutions prepaid account must be funded before you can schedule a session. Keep in mind that calls, video sessions, and electronic messaging are commonly subject to monitoring and recording, and scheduling rules or session limits may apply. For commissary payments and some account transfers, use AccessCorrections or SmartDeposit, or call 1-866-345-1884.

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Quick Facts

  • Onondaga provides onsite and remote video visitation through ICSolutions; register at www.ICSolutions.com.
  • To set up a prepaid phone account for calls, contact ICS/ICSolutions at (888) 506-8407 or www.ICSolutions.com.
  • Remote video visits require a computer with high‑speed Internet, a webcam, and an audio device, and visitors must fund an ICSolutions prepaid account.
  • Commissary funds or ordering can be handled via AccessCorrections or SmartDeposit or by calling 1-866-345-1884.

Common Questions

How do I set up remote video visits with Onondaga Correctional Facility?

Register for an ICSolutions account at www.ICSolutions.com, then fund your prepaid account before scheduling. Remote video visits require a computer with high-speed Internet, a webcam, and an audio device. Session limits and scheduling rules can vary.

How do I create an account to receive phone calls from an inmate at Onondaga?

Set up a prepaid phone account with ICSolutions by calling (888) 506-8407 or registering at www.ICSolutions.com. You'll need a funded vendor account to receive calls through the facility phone system.

Can I add funds online for communication or commissary for someone at Onondaga?

Yes. Commissary payments and orders can be handled through AccessCorrections or SmartDeposit, or by calling 1-866-345-1884. Phone calls and video visits require a funded ICSolutions prepaid account.

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