Setting Up Video Visits with Securus for Onslow County Jail Families

Onslow County Jail partners with Securus Technologies for inmate communications. Through Securus, you can add funds for phone calls and schedule video visits remotely using Video Connect. Prefer your phone? There's also a Securus mobile app.

For Securus account setup and services, the jail provides Securus’s customer support number and site: 1-800-844-6591 and www.SecurusTech.net.

Schedule your remote video visit through www.SecurusTech.net using Securus Video Connect - you pick the date and time that works for you. Don't want to use a computer? Download the Securus mobile app instead.

• ✓ Go to www.SecurusTech.net and create your Securus account
• ✓ Sign up for Video Connect so you can schedule video visitations
• ✓ Schedule your remote visit date and time through www.SecurusTech.net
• ✓ Download the Securus app if you want to use Securus services from your phone

If you need help with your Securus account or Securus services, use the contact info published by the jail: 1-800-844-6591 and www.SecurusTech.net.

If something goes wrong, start with what you can control: your device, internet connection, and Securus login. For account problems or scheduling issues, contact Securus support directly. Questions about in-person visits at the jail? Call the jail using the number below.

1. Confirm you’re using Securus - Remote visits are scheduled through www.SecurusTech.net (Video Connect), so make sure you’re in the right place.
2. Check your login - Sign out and back in to confirm you’re using the correct account.
3. Update the Securus app (if you’re using it) - Install the latest version, then reopen it and try again.
4. Restart your device - A quick reboot can clear camera/mic glitches and stuck connections.
5. Switch to a stronger internet connection - If possible, move closer to your Wi‑Fi router or try a different network, then attempt scheduling again.