Who to Call at Onslow County Jail (And When)

Quick Reference

• ✓ Questions & on-site visitation: 910-937-1475

• ✓ Booking questions: 910-937-1470

• ✓ Medical (inmate medical questions): 910-937-1453

• ✓ Safety & Security Officer: 910-937-1473

• ✓ Attorney Liaison: 910-989-4078

For questions about on-site visitation - how to set it up, what you need, or whether you're even calling the right place - use the jail's Questions & Visitation line at 910-937-1475. This is the number that connects you to staff who handle in-person visits.

Remote visits work differently. Onslow County Jail uses Securus Technologies for phone calls, Video Connect (video visitation), and e-messaging. If you want to schedule a video visit from home instead of going in person, you'll handle that through Securus - not the jail's on-site visitation line.

• ✓ Schedule/manage remote video visits (Securus Video Connect): www.SecurusTech.net
• ✓ Securus customer support: 1-800-844-6591

If someone contacts you claiming to be detention staff and pressures you to send money, that's a scam. The Onslow County Sheriff's Office has issued a warning about scammers impersonating detention staff to extort money from families of inmates at the Onslow County Detention Center.

1. Pause and don’t pay - if the request is unexpected or urgent (“send money right now”), stop and verify before you do anything.
2. Call the right official line to confirm - use the county-published numbers: Questions & Visitation (910-937-1475), Booking (910-937-1470), Medical (910-937-1453), Safety & Security Officer (910-937-1473), or Attorney Liaison (910-989-4078).
3. Stick to verified contacts - if you need to follow up, keep communication through the official numbers above rather than continuing with the person who reached out to you.