How to send messages, photos, and packages
Onslow County Jail uses Securus Technologies for phone service, Video Connect video visitation, and e-messaging. You'll create an account with Securus to manage calls, messages, and video visits—most of this happens through the vendor rather than the jail directly. Remote video visits are scheduled through the Securus portal or app once your account is approved. Need to add funds for calling or paid tablet features? Use the vendor's portal or payment options. The facility also lists JailATM for adding money to an inmate's account. For on-site visit questions, contact the Detention Division directly.
Search for a loved one and send messages and photos in minutes.
Getting the address and format right matters. Mail or book packages that don't follow the jail's rules can be delayed or sent back. Here's where to send personal mail, professional mail, and books so they actually get through.
Securus Technologies is Onslow County Jail’s approved communications vendor for phone calls, Video Connect video visitation, and e-messaging. Securus also provides a website and customer support for setup and troubleshooting.
Schedule remote video visits through the Securus website or app after creating an account and completing any required linking/approval steps. For on-site visit questions or scheduling help, use the Detention Division phone numbers published by the jail.
You’ll typically add funds through the approved vendor’s portal or payment channels to enable calling and paid tablet features. The facility also lists JailATM as an option for adding money to an inmate’s account.
Use the county’s Tampa, FL PO Box for personal (non-professional) letters. Professional mail may be sent to the Onslow County Jail street address in Jacksonville, NC. Include the inmate’s full name and ID and follow the required addressing format for proper routing.
Yes. Books must be brand-new, softback copies shipped directly from a publisher or distributor. The facility lists Amazon, Books‑A‑Million, and Barnes & Noble as acceptable examples.
Non-legal letters are commonly handled by an offsite mail-scan vendor that screens mail and provides digital copies to inmates. Vendors often deliver scanned mail within about 24 hours, and originals are typically held only briefly—request originals promptly if you need them returned.
Want to help someone at Onslow County Jail with commissary? You have three options: add funds through JailATM (online or by phone), use the 24/7 lobby kiosk, or send approved care packages through JailCanteen.
Getting a ride along approved is pretty straightforward once you know what's required: submit your forms, pass a background check, and show up with valid ID and realistic expectations.
Onslow County Jail requires most visits to be scheduled in advance. Here's how the 24-hour rule works, what exceptions exist, and how to set up on-site or remote video visits.
