How Orange County Jail's New Mail System Works (2024 Update)
Orange County Jail changed how mail works in 2024. If you're used to sending letters that get handed directly to your loved one, the new system might catch you off guard. Here's how regular mail is handled now, how inmates actually read it, and what to do if something gets rejected.
Regular mail (postcards, letters, greeting cards) no longer gets delivered as physical paper. Instead, staff open and scan everything into the Smart Communications postal mail system.
Once your mail is processed, the scanned version goes to the inmate electronically. They view it on password-protected kiosks or tablets. What they see is a digital copy, not the original paper you sent.
Reminder: Always include a full return address on your envelope: your first and last name, street address, city, state, and ZIP code.
Want to know what happened after you mailed something? Orange County uses MailGuard for tracking. The service is free. Create an account at mailguardtracker dot com to check delivery status, get notified if mail is rejected, and download copies of processed mail.
Need help with mail? Customer Care is available 24/7 for questions about regular postal mail and electronic mail at 888-253-5178.
For regular postal mail going through Smart Communications, the address format matters. Write it like this: "Smart Communications/Orange County Corrections Department," then the inmate's full name and booking number. Mail it to P.O. Box 9101, Seminole, FL 33775-9174.
- ✓ Do not send checks, cash, or money orders to the Smart Communications address (P.O. Box 9101 in Seminole, Florida).
- ✓ Mail money orders separately to: Inmate Fiscal Department, P.O. Box 4970, Orlando, FL 32802-4970.
- ✓ Write the inmate’s full name and booking number on both the envelope and the money order.
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