How ConnectNetwork Trust Fund & AdvancePay Deposits Work (Timing, Methods, and Mail Address)
Trying to send money to someone at Orangeburg County Detention Center? You'll run into two main ConnectNetwork options: Trust Fund (for commissary) and AdvancePay (for phone calls). The difference matters most when timing is tight.
ConnectNetwork Trust Fund deposits go directly into an inmate's commissary account - the balance they use to buy snacks, hygiene items, and other goods available at the facility.
AdvancePay is separate. It covers phone-related costs only, not commissary purchases. Families often use it when they want funds available right away for calls or need to keep phone communication consistent.
Deposit through an automated option - online, the mobile app, by phone, or at a kiosk - and AdvancePay funds (along with PinDebit and DebitLink) are available immediately. That instant availability is why people choose automated deposits when something is urgent.
Trust Fund timing is different. Automated Trust Fund deposits aren't instant - they're transmitted to the facility within one business day. If you're trying to line up commissary money for a specific day, plan around that window.
Note: Trust Fund deposits sent by mail are generally processed the next business day after they’re received by GTL, and the final availability of funds is still subject to facility policies.
Here's what trips people up: "processed" and "available to the inmate" aren't always the same moment. ConnectNetwork can transmit an automated Trust Fund deposit within one business day, and mailed deposits are generally processed the next business day after receipt. But the facility ultimately controls when the money posts and can be spent.
ConnectNetwork accepts Visa and MasterCard for online deposits. Their website and mobile apps are available 24/7, 365 days a year. If you want to skip mail delays, this is the fastest way to get a payment started.
Mail Address Advancepay
- ✓ Make your check or money order payable to “AdvancePay Service Department” and include your account number.
- ✓ Mail GTL/DSI/PCS AdvancePay payments to:
- ✓ AdvancePay Service Department 1722 PO BOX 209722 DALLAS, TX 75320-9722
Note: Double-check the payee line (“AdvancePay Service Department”) and your account number before you mail it - small mistakes can cause delays.
Note: Trust Fund deposits are final - ConnectNetwork does not issue refunds for Trust Fund deposits.
Verify with Facility
- ✓ Which account type(s) the facility accepts for your loved one (Trust Fund/commissary vs. phone funding)
- ✓ When the facility posts transmitted or processed deposits to the inmate’s account
- ✓ Whether any facility-specific policies can delay availability after a deposit is sent or processed
Planning around commissary days or a tight deadline? ConnectNetwork timing is only one piece of the puzzle. Automated Trust Fund deposits transmit within one business day; mailed deposits are generally processed the next business day after GTL receives them. But the facility's posting rules determine when the inmate can actually use the funds.
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