Sending Money to an Inmate's Commissary Account: ConnectNetwork Explained

If you're using ConnectNetwork to put money on an inmate's commissary account, the details that matter most are the deposit type you choose, how fast it posts, and what happens if you make a mistake. Below, you'll find a breakdown of AdvancePay versus Trust Fund deposits, common ways to pay, typical processing times, refund rules, how mailed payments work, and why it's worth confirming your facility's policies before you send money.

ConnectNetwork handles more than one kind of "deposit," and they don't all move at the same speed. Deposits made through automated channels for AdvancePay, PinDebit, and DebitLink are available immediately, which is usually what you want if time is tight. Trust Fund deposits work differently. When you pay through automated channels (online, mobile app, phone, or kiosk), Trust Fund deposits are transmitted to the facility within one business day. Plan for at least that delay.

If you mail a Trust Fund deposit instead of using an automated option, ConnectNetwork (GTL) generally processes it the next business day after it arrives. The last step is still up to the facility, though. Even after processing, when the funds are actually available for the inmate to spend can depend on that facility's own policies.

A Trust Fund deposit is the account that typically feeds commissary spending at the facility. In plain terms, you're putting money on someone's account so they can buy approved items through commissary, based on the facility's rules and availability.

Channels Fastest

• ✓ Online through the ConnectNetwork website (Visa and MasterCard accepted), available 24/7, and typically the fastest for automated deposits
• ✓ Mobile apps, also available 24/7, with the same general speed advantages as online payments
• ✓ Automated phone system, another automated option that can process without waiting for business hours
• ✓ Self-service kiosks (where available), which count as an automated channel
• ✓ If you are funding AdvancePay, PinDebit, or DebitLink through one of the automated channels above, those deposits are available immediately for use

1. Fill out a check or money order - Make it payable to “AdvancePay Service Department,” and include your account number.
2. Mail your payment - Send it to: AdvancePay Service Department 1722 PO BOX 209722 DALLAS, TX 75320-9722.