How to send messages, photos, and packages
Orleans Parish facilities use approved third-party vendors for phone calls, video visits, and electronic messaging. The specific vendor and sign-up steps can vary by location. Most calls and electronic communications are monitored, and you generally cannot place inbound calls to someone in custody. Before trying to connect, create an account with the facility's approved vendor, register your contact details, and add funds to a prepaid or friends-and-family account. If you're visiting in person, review contraband rules first. Commonly prohibited items include phones, drugs, tobacco, alcohol, pornographic images, tools, and other hazardous materials. For local contact information, check listings for the Orleans Justice Center, Temporary Detention Center, and the sheriff's local offices.
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Contraband commonly includes phones, drugs, tobacco, alcohol, pornographic images, tools, and other hazardous materials. Do not bring anything that could be classified as contraband, and check the facility’s contact listings for any location-specific rules.
Yes. Calls and electronic communications are typically monitored, and incoming calls to people in custody are usually restricted. Plan on using the facility's vendor-approved phone, video, and messaging options.
Start by setting up an account with the facility's approved communication vendor. Register your contact details and add funds before attempting calls or video visits. For remote video, make sure you have a compatible device with a webcam and microphone, plus a supported browser or app.
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