Who to Call at the Connecticut DOC When You Have Questions About an Inmate (for Osborn CI families)

The Connecticut Department of Correction (DOC) Public Information Office is listed at 24 Wolcott Hill Road, Wethersfield, CT 06109.

Here's where it gets a little confusing: the DOC lists two different phone numbers for the Public Information Office. The DOC

Need to fax something? The DOC contact page lists the Public Information Office fax number as 860-692-7783.

The DOC contact page also has an

The DOC gives you a few ways to reach the Public Information Office: phone, fax, or email. Since their own pages list different phone numbers, you might want to ask which contact method works best for your specific question when you get through.

If your question involves an inmate being held on a U.S. Immigration and Customs Enforcement (ICE) detainer, the inmate information search page directs those inquiries to the ICE regional office at 617-565-4946.

• ✓ Check the DOC “Contact” page for the Public Information Office phone number (listed there as 860-692-7480)
• ✓ Check the Connecticut inmate information search page, which lists the Public Information Office phone as 860-692-7780
• ✓ If you’re not sure which phone number is current, use the “Email the Public Information Office” option on the DOC contact page

Prep Before Contact

• ✓ Your loved one’s full name (spelled the way it appears in DOC records)
• ✓ Their DOC number/ID (if you have it)
• ✓ A one-sentence summary of what you’re trying to find out (status question, clarification, next steps)
• ✓ Any key dates tied to your question (for example, the date you last received information)
• ✓ A pen and paper (or notes app) to write down names, times, and what you’re told

If you email the Public Information Office, include the same details you'd have ready for a phone call - your loved one's identifying information and a clear, brief description of what you need. This helps them route and answer your message faster.