Setting Up Video Visits at Osceola County Jail: Onsite Kiosks vs. Offsite Sessions
Osceola County Jail uses video visitation—there's no traditional face-to-face option through glass. You can visit onsite using the jail's video kiosks or connect remotely from your own device.
Video visitation has replaced the old phone-through-glass setup at Osceola County Jail. Inmates stay in their housing unit during visits - no one gets moved. You pick how to connect: show up at the facility and use a kiosk, or join from anywhere using your own device.
Onsite visits mean you physically go to the jail and use the video terminals in the visitation center. It's still a video call - not face-to-face - but you're doing it from inside the facility. The inmate stays in their housing unit and connects through the system.
- ✓ Register as a visitor (registration is free) before you try to visit by video.
- ✓ If you’re going in person, you can register or schedule a personal inmate visit at the facility lobby kiosk.
Offsite video visits are paid sessions. At Osceola County Jail, a 30-minute offsite video visitation session costs $15.00.
Before any video visit - onsite or offsite - you need to register as a visitor. Registration is free. If you're using an iPhone or iPad for offsite visits, download the free "ICS Mobile" app from the Apple App Store (search "ICSolutions"). One thing to know: internet problems during offsite visits won't get you a refund.
- Register or schedule at the lobby kiosk - You can go to the facility and use the lobby kiosk to register or schedule a personal inmate visit.
- Or register/schedule online through ICSolutions - If you prefer to handle it online, you can register or schedule through the ICSolutions website.
- Make sure your registration is complete before you try to visit - Video visits require registered visitors, so confirm you’ve registered before you plan an onsite trip or pay for an offsite session.
Note: You must register before any video visit at Osceola County Jail. Registration is free.
Warning: If your offsite visit has internet connectivity problems, the session will not be refunded.
- ✓ If you’re visiting from an iPhone or iPad, download the free “ICS Mobile” app from the Apple App Store by searching “ICSolutions.”
Live nearby? Onsite kiosk visits are straightforward - just head to the jail's visitation center and use their terminals. If you're far away or need flexibility, offsite video visits let you connect from anywhere while the inmate stays in their housing unit.
- ✓ Choose your format: onsite using the video terminals in the facility’s visitation center, or offsite from anywhere.
- ✓ Register as a visitor first (registration is free).
- ✓ Register or schedule either at the facility lobby kiosk or online through the ICSolutions website.
- ✓ If you’re visiting offsite on an iOS device, use the free “ICS Mobile” app from the Apple App Store (search “ICSolutions”).
- ✓ If you’re going offsite, plan for the fee: $15.00 for a 30-minute session.
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