What Happens If Your Internet Cuts Out During a Video Visit at Osceola County Jail
When your internet drops during a remote video visit, there's no refund. A few minutes of prep before your session can save you from paying for a visit you never finish.
Osceola County Jail doesn't refund offsite video visits for internet problems. If your Wi‑Fi cuts out, your device freezes, or the connection drops mid-call, you're still on the hook for the full session.
A 30-minute offsite video visit costs $15.00. That's real money to lose over a bad connection - so it's worth spending a few minutes to make sure your setup is solid before you start.
You'll need to register before your first video visit. Registration is free - it just gets you set up in the system.
You can register or schedule visits at the facility lobby kiosk or online through the ICSolutions website. Video visits work either onsite using facility kiosks or offsite from anywhere - pick whatever works best for you.
Planning an offsite visit? You're required to download and test the visitation app before you can even schedule. This isn't busywork - catching tech issues early means you're less likely to lose time and money to a preventable problem during your paid session.
Tip: If you’re using an iPhone or iPad, ICSolutions offers a free iOS app called “ICS Mobile” you can download and test ahead of your visit.
Pre Call Checks
- ✓ Download the visitation app on the device you plan to use and run the required test before you schedule your offsite visit.
- ✓ If you’re on iOS (iPhone/iPad), use the free “ICS Mobile” app and test it ahead of time.
- ✓ Do your test and your visit from the same device when possible, so you’re not troubleshooting a new setup at the last second.
- ✓ Right before your visit, re-check that the app opens normally and that your device is ready to run the session.
Think of this as protecting your $15.00. A few minutes of prep before you connect beats scrambling to fix things once the clock is running.
- Try to reconnect right away - if your internet blips, get back into the session as quickly as you can.
- Re-run the app test on your device - since offsite visitors are required to download and test the visitation application, use that test again to confirm your setup is working.
- If you can’t get back in, plan on scheduling another visit - don’t count on a refund for a connection problem during an offsite session.
Reminder: Connectivity issues during offsite visits aren't refundable. At $15.00 for a 30-minute session, troubleshoot fast if your call drops.
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