How to schedule your first in-person or video visit at Oshkosh Correctional (OSCI) using ICSolutions
Scheduling your first visit can feel overwhelming when there's a new system to learn. At Oshkosh Correctional Institution (OSCI), you'll use ICSolutions to book both in-person and video visits for people in General Population.
OSCI uses ICSolutions to schedule both in-person and video visits for people in General Population. You’ll create an account and book your visit through the ICSolutions website (icsolutions.com). If you run into problems scheduling or have questions about how the system works, ICSolutions customer service can help at 888-646-9437.
For facility-specific questions (for example, if you need to confirm something directly with the institution), Oshkosh Correctional Institution is located at 1730 West Snell Road, Oshkosh, WI 54903. The main phone number is (920) 231-4010.
Before you can schedule anything, you need a Party ID. This is a specific ID the institution gives to the person in care (PIOC), who then shares it with their approved visitors. Your loved one has to provide this number to you - it's required for ICSolutions registration and booking.
The Party ID and your personal information must match exactly what's on your Wisconsin DOC visitor application. Even small differences - a nickname instead of your legal first name, for example - can block your registration or booking.
When creating your ICSolutions account, enter your information exactly as it appears on your WI DOC visitor application. Spelling, full legal name, all of it. The system needs an exact match to connect your account to the right approval record. Mismatches can stall scheduling until you fix them.
- Go to ICSolutions and start your account - Use icsolutions.com to create your visitor account for OSCI.
- Add the Party ID you received - Enter the Party ID your loved one (the PIOC) provided so your account connects to the correct person.
- Pick your visit type and time - Choose either an in-person visit or a video visit, then select an available date and time.
- Confirm your booking - Review the details and submit the appointment so it’s officially scheduled in the system.
Payment Options
- ✓ Visa credit card
- ✓ Visa debit card
- ✓ Mastercard credit card
- ✓ Mastercard debit card
If you’re paying with a cash-equivalent option, ICSolutions lists Western Union, a cashier’s check, or a money order as options. Those payments can be mailed to: IC Solutions, 2200 Danbury Street, San Antonio, TX 78217.
Running into errors or can't schedule? Call ICSolutions customer service at 888-646-9437. They handle account issues and booking problems - it's the fastest way to get help with the website.
If your question is about OSCI itself (not the ICSolutions website), contact the institution directly at (920) 231-4010 or by mail/in person at 1730 West Snell Road, Oshkosh, WI 54903.
Closing Tips
- ✓ Get the Party ID from the person in care (PIOC) before you try to register or schedule
- ✓ Enter your information on ICSolutions exactly as it appears on your WI DOC visitor application
- ✓ If you’re scheduling a video visit, have a Visa or Mastercard credit/debit card ready (other card types aren’t accepted)
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