Send Photos & Mail at Otisville Correctional Facility

How to send messages, photos, and packages

Overview

Otisville Correctional Facility offers several communication options: telephone calls, remote video visits, and tablet or messaging services. The exact services and third-party vendor can vary. Expect oversight. Calls, video sessions, and messages are commonly monitored and recorded, and the facility may set rules about who can be called or scheduled for video visits. To receive calls or use tablet services, you'll typically need to create an account with the approved vendor and add funds so the incarcerated person can place outgoing calls or send messages. If you contact DOCCS through its website, know that DOCCS collects your email address and the content of your message, then uses that information to respond. For certain applications (for example, clemency), applicants may also be asked to email materials to PardonsAndCommutations@doccs.ny.gov when possible.

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Quick Facts

  • Telephone calls, video visits, and tablet messaging are commonly offered but exact services and vendors vary by facility.
  • Calls, video sessions, and messages are typically monitored and recorded.
  • To receive inmate calls you usually must register with and fund an account through the facility’s approved phone vendor.
  • DOCCS collects any email address and the content of messages submitted through its website and uses that information to respond.

Send Photos & Mail Guides

Common Questions

How do I receive calls from an inmate?

You'll need to create an account with the facility's approved phone vendor and add funds so the incarcerated person can place outgoing calls to you. Vendor names, sign-up steps, and payment methods vary, so follow the facility or vendor instructions for the current process.

Are phone calls, video visits, and messages private?

No. Phone calls, video visits, and messages are commonly monitored and recorded, and there can be rules about who may be contacted. Don't share anything you wouldn't want recorded or reviewed.

Does DOCCS collect email addresses or the content of messages I send through the website?

Yes. DOCCS collects your email address and the content of any message you submit through its website, then uses that information to respond. For certain processes (for example, clemency), applicants may also be asked to scan and email materials to PardonsAndCommutations@doccs.ny.gov when possible.

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