How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at PackPack USA.

Sending Photos and Postcards

A great way to send love and support to a loved one at PackPack USA is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of PackPack USA.

Frequently asked questions about PackPack USA

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by PackPack USA.

2. How much does it cost to send a message to PackPack USA?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at PackPack USA?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at PackPack USA. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at PackPack USA. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of PackPack USA?

   Mailing address:

   PackPack USA
   1050 E Flamingo Rd
   Las Vegas, NV 89119
   Phone: (702) 389-5036

   Business hours:

   • Monday: 8:00 AM – 7:00 PM
   • Tuesday: 8:00 AM – 7:00 PM
   • Wednesday: 8:00 AM – 7:00 PM
   • Thursday: 8:00 AM – 7:00 PM
   • Friday: 8:00 AM – 7:00 PM
   • Saturday: 8:00 AM – 7:00 PM
   • Sunday: 8:00 AM – 7:00 PM

5. What are the visiting hours at PackPack USA?

   Visiting hours at PackPack USA vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (702) 389-5036 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to PackPack USA?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with PackPack USA for their specific mail policies.

7. How do I send money to an inmate at PackPack USA?

   You can send money to an inmate at PackPack USA through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at PackPack USA?

   Many facilities now offer video visitation as an alternative to in-person visits. At PackPack USA, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at PackPack USA?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact PackPack USA for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at PackPack USA, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

Through comprehensive support services designed to address diverse needs, the population at PACK I receives assistance that extends far beyond basic incarceration requirements. The facility's approach centers on creating pathways for personal growth and community reintegration through structured programming that addresses both immediate needs and long-term goals. These services typically emphasize skill development, personal responsibility, and the cultivation of positive behavioral changes that can benefit individuals during their incarceration and upon their eventual return to society.

Educational and vocational training programs form a cornerstone of the facility's offerings, providing the population with practical skills that may enhance their employment prospects after release. Vocational training opportunities often include hands-on instruction in various trades, while work programs allow participants to develop job readiness skills and work experience within the facility environment. These programs typically focus on building both technical competencies and professional behaviors that are valued in the workforce, helping participants prepare for successful reintegration into their communities.

Support services encompass a broad range of initiatives designed to address the spiritual, therapeutic, and practical needs of the population. Faith-based initiatives may provide spiritual guidance and community support for those who seek it, while prison industries programs often offer structured work experiences that contribute to facility operations. Also available are specialized training opportunities in trades such as masonry and upholstery, which can provide valuable skills for post-release employment. These diverse programs work together to create a supportive environment that encourages personal development and prepares individuals for successful transitions back to their families and communities.

Daily Life & Visitation

Systematic organization forms the backbone of every interaction and activity, creating predictable patterns that the population at PACK I now follows throughout their daily experience. Morning routines typically begin with structured count procedures, followed by meal service that operates on a regularly maintained schedule. The population moves through their day according to established timeframes that include work assignments, educational programming, and recreational periods. Security protocols are woven throughout these activities, ensuring safety while allowing for meaningful participation in facility operations.

Housing units generally accommodate multiple individuals in dormitory-style arrangements, though specific configurations may vary based on classification levels and facility needs. Personal property allowances typically include basic necessities and approved items that can be purchased through the commissary system. Also, the living spaces are designed to provide adequate rest areas while maintaining security standards appropriate for the facility's operational requirements. However, personal space remains limited, requiring the population to adapt to shared living environments.

Structured programming schedules supply various opportunities for skill development, education, and personal growth throughout the week. Recreation and exercise periods are regularly incorporated into the daily routine, often including outdoor activities when weather permits. Family connections are maintained through scheduled visitation periods and communication options that may include phone calls and correspondence. Work assignments within the facility typically provide the population with opportunities to contribute to daily operations while developing job skills that may prove valuable upon release.