How to Contact an Inmate at Pamunkey Regional Jail, VA (VA)

Pamunkey Regional Jail offers remote visitation (video and phone) seven days a week, generally from 8am to 11pm. That said, certain daily periods are blocked for internal activities, so even within that window you'll need to plan around interruptions. If this is your first time using remote visitation, give yourself lead time. The jail recommends completing a one-time setup and allowing 1 to 3 days for approval before your first appointment. Wait until the last minute, and you may not get through when you need to most.

Friends and family can schedule video visits any day of the week. Each session lasts up to 30 minutes, so think about what you want to cover before the call connects. Once you're set up, video visits work from most internet-connected devices. That makes it easier to stay consistent even if you can't travel to the facility.

If you get stuck during setup or have questions about remote visitation, you can contact the jail’s on-site ViaPath representative at 804-365-6400 ext. 3099.

Onsite visitation is first-come, first-served (no appointments). Professional in-person contact visits (no barrier) are available Monday through Friday, 8am to 5pm. Onsite non-contact visits (through glass) run seven days a week, 8am to 10pm. Even during those hours, internal activities can cause delays. Build extra time into your day so you're not rushed or forced to leave before being called.

1. Create your remote visitation account - Video visits start with an account on GettingOut.com.
2. Start setup early - Plan for the recommended one-time setup and allow 1 to 3 days for approval and account setup before your first appointment.

1. Pick a day that works - Video visits can be scheduled any day of the week.
2. Choose a time inside the availability window - Remote visitation generally follows the jail’s internal schedule of 8am to 11pm, with brief interruptions.
3. Avoid the listed unavailable periods - The posted unavailable times include 10:45am to 12:30pm, 2pm to 2:30pm, and 4pm to 5:30pm.
4. Plan for the time limit - Each video visit is up to 30 minutes, so have your questions and updates ready.

1. Call the on-site ViaPath representative - For questions or setup help, contact 804-365-6400 ext. 3099.
2. Ask specifically about setup and timing - If you are trying to visit soon, confirm what is still needed for approval/account setup and how long it should take.

• ✓ If you are going for an onsite professional contact visit (no barrier), plan for Monday through Friday, 8am to 5pm.
• ✓ If you are going for an onsite non-contact visit (through glass), plan for seven days a week, 8am to 10pm.
• ✓ Do not expect an appointment time. Onsite visits are first-come, first-serve.
• ✓ Leave extra time in your schedule in case internal activities delay visits.

What to Verify

• ✓ Confirm the current remote visitation availability for the day you want (it generally follows 8am to 11pm, but not every minute is available).
• ✓ Double-check the current unavailable periods tied to meals and scheduled activities.
• ✓ Verify the current onsite hours for both professional contact (no barrier) and onsite non-contact (through glass) visits.
• ✓ If you are traveling in, confirm whether internal activities are likely to delay visits that day.

• ✓ Verify that GettingOut.com is still the correct platform for creating your remote visitation account.
• ✓ Confirm the recommended setup timeline, especially if you are trying to schedule your first visit soon (the posted guidance is to allow 1 to 3 days for approval and account setup).

• ✓ If privacy is a major concern, confirm whether remote calls/videos are still treated as not recorded or monitored.

Before you depend on it for same-day help, confirm the jail’s current contact route for remote visitation setup assistance. The posted number for the on-site ViaPath representative is 804-365-6400 ext. 3099.