How to Set Up and Schedule Your First Video Visit at Pamunkey Regional Jail

A video visit at Pamunkey Regional Jail works like a video call. You can see and hear the person you're talking to from wherever you are. Remote video visitation is available seven days a week, though the exact times depend on when inmates have access to video and phone services.

Each video visit lasts up to 30 minutes. Since scheduling is open every day of the week, you have flexibility to find a time that fits around work or childcare.

First, create an account at GettingOut.com. Once approved, you can connect from most internet-enabled devices with a working camera, microphone, and stable connection.

Don't wait until the day you want to visit. Pamunkey Regional Jail recommends completing your one-time setup 1 to 3 days before your appointment. This gives the system time to process your approval before you try to connect.

If you get stuck during remote visitation setup, contact the jail’s on-site ViaPath representative at 804-365-6400 ext. 3099.

Practical Tips

• ✓ Create your GettingOut.com account before you try to schedule.
• ✓ Use a stable internet connection (video visits are much more sensitive to weak Wi-Fi than a regular call).
• ✓ Test your camera and microphone on the device you plan to use.
• ✓ Plan to visit during the general availability window, about 8:00 a.m. to 11:00 p.m.
• ✓ Use a device that can reliably connect to the internet (most internet-connected devices work, as long as they can handle video and audio).

Remote visitation follows the jail's internal schedule. Even within the general 8:00 a.m. to 11:00 p.m. window, certain blocks are unavailable: 10:45 a.m. to 12:30 p.m., 2:00 p.m. to 2:30 p.m., and 4:00 p.m. to 5:30 p.m. Schedule outside those times if you can, and log in a few minutes early so you're not fumbling with camera or audio settings when the session starts.

Pamunkey Regional Jail states that remote visitation calls and videos are not recorded or monitored. Still, treat the conversation like any official communication and keep things appropriate for a jail setting.

1. Retry the connection: End the session and reconnect, especially if the video freezes or audio cuts out.
2. Check your camera and microphone: Make sure your device is using the right input (and that another app is not already using your camera).
3. Reconnect to Wi-Fi (or switch networks): A quick Wi-Fi toggle or moving closer to your router can stabilize the call.
4. Restart the app or browser: Closing and reopening often clears stuck permissions and temporary glitches.
5. Call for setup help if it still won’t work: Contact the jail’s on-site ViaPath representative at 804-365-6400 ext. 3099.