Are Calls and Video Visits Recorded at Paul Phelps Correctional Center? What the Vendor Policies Say and How to Protect Privacy

If Paul Phelps Correctional Center is using Aventiv (JPay/Securus/Unity) services for phone calls or video visits, the vendor’s stated policy is straightforward: calls, visits, and other communications made through its services will be recorded and may be monitored. The main exception is when the correctional facility itself exempts specific calls or visits from recording - typically for protected communications - so the facility’s rules are what ultimately control what is and isn’t treated as private.

In many cases, you’ll hear an automated warning at the start of a recorded call telling you the call is subject to recording. Don’t rely on one exact phrase, though - the vendor says the wording (and even the presence of that warning) can vary from facility to facility. If you hear any message that the call is subject to recording, may be recorded, or will be recorded, treat that as confirmation the call is not private and will be recorded.

1. Call the facility first - Ask Paul Phelps Correctional Center what their process is for registering a phone number as a “Private Number” (this is often used for attorney numbers).
2. Request the Private Number registration steps - Follow the facility’s specific procedure and provide whatever information they require to review the request.
3. Confirm the exemption before you talk - Once the facility tells you the number is properly registered, verify what that means in practice for your calls (for example, whether they will be excluded from recording under the applicable circumstances).

Practical Steps Protect Privacy

• ✓ Contact Paul Phelps Correctional Center and ask what their current rules are for recording exemptions and “Private Number” registration.
• ✓ If you’re trying to protect attorney-client calls, ask the facility exactly what documentation they require and how long registration typically takes.
• ✓ Before discussing anything sensitive, confirm with the facility that the number is treated as a Private Number during communications.
• ✓ If you’re unsure how recording notices are handled on calls or video visits, ask the vendor’s support team what the recording warning sounds like for your account and service type - then still follow the facility’s directions, since facility practice can vary.

For JPay account or product questions, email support@jpay.com or call 800-574-5729.

For Securus or Unity account help, call 972-734-1111 or visit securustech.net.