How to Send Money to Someone at Paul Phelps Correctional Center: Options to Look For and How to Verify Them

Before you send anything, confirm which money-transfer vendor is used for deposits at Paul Phelps Correctional Center. The options you’ll have - online payments, phone payments, MoneyGram, or money orders - depend on the agency/facility setup, and the verification steps can be different from one place to the next. A quick check up front can save you from a rejected payment or a delay.

Next, make sure you have the incarcerated person’s ID number in the exact format the vendor expects. If you don’t already have it, you can typically find it through the correctional agency’s lookup tools, or you can confirm the right ID format by contacting the vendor’s customer support. Having the correct ID (and entering it correctly) is one of the biggest factors in getting a deposit processed smoothly.

If Paul Phelps uses JPay for money transfers, you’ll usually see a few main ways to send funds: online from a computer, by phone, or in person at a MoneyGram agent location. These options are designed for convenience - online and phone deposits are often the easiest for repeat payments, while MoneyGram can be helpful if you prefer paying in person.

When you send money, it may be applied to different account types, depending on what the facility allows - like commissary, a “spendable” trust account, or a dedicated purpose account. With JPay, deposits are processed so your loved one can access the money quickly, but the exact timing can still depend on agency verification and the facility’s procedures.

If you’re sending a paper money order, one common setup (at many facilities) is the JPay Money Order Lockbox. In that system, you mail the money order to the lockbox and it’s processed electronically, which can be a good fit if you don’t want to pay online or by phone but still want the deposit handled through the vendor’s system.

• ✓ Download the JPay money order form and open it with Adobe Reader (it’s a PDF that requires Adobe Reader to view and fill out).
• ✓ Fill out the form carefully, following the instructions on the form.
• ✓ Double-check the incarcerated person’s ID number and make sure it matches the format required.
• ✓ Mail the completed form and money order to the lockbox address listed on the form.

If you’re supporting someone long-term, recurring payments can make things easier - JPay offers recurring payment options. JPay also allows you to send money to multiple incarcerated individuals where it’s permitted. Whether those features are available (and what extra identity checks you’ll need) depends on the agency/facility rules tied to the account.

Even when a vendor advertises fast access, “available” can mean slightly different things depending on how the facility posts funds. With JPay, money sent to commissary, spendable trust, or dedicated purpose accounts is processed so your loved one can access it quickly, but agency verification and facility processing rules can still affect when it shows up on their side. If timing matters (for example, before commissary day), send earlier rather than later.

1. Check the vendor name tied to the facility - If the facility site doesn’t clearly show deposit options, start by confirming which vendor handles money transfers for Paul Phelps.
2. Call or email the vendor for deposit help - For JPay product or account questions, Aventiv lists support@jpay.com and 800-574-5729.
3. Use the vendor’s account support line if your issue is tied to Securus/Unity - For Securus or Unity account information, Aventiv lists 972-734-1111.