Pelican Bay (PBSP)
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Guides for This Facility

How to Schedule a Visit at Pelican Bay Using the GTL/ViaPath Online System
Planning a visit at Pelican Bay? You'll book it through CDCR's GTL/ViaPath visitation portal. Pick your date, time, and location—then get instant confirmation when your reservation goes through.
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Pelican Bay State Prison (PBSP): Phone, Address, and How to Find It
Need to call Pelican Bay or find it on a map? Here are the details you can copy and use right away.
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How Victim-Offender Dialogues (VODs) Work in California Prisons — What Families Should Know
Victim-Offender Dialogues (VODs) offer a restorative path some people choose after serious harm. If your loved one is in a California prison, here's what you should know about VODs—who facilitates them and how CDCR's Accountability Letter Program (ALP) fits into the picture.
Read GuideAt a Glance
Visitation
- Visitors must sign in to GTL to schedule and manage upcoming visits; scheduling can reserve date, time, and location with instant confirmations.
- New users can register via the portal's 'CLAIM ACCOUNT' option.
- Returning users can recover access using the 'Forgot your password?' link on the visitation site.
Communication
- The GTL visitation portal lets visitors sign in to schedule and manage upcoming visits with instant confirmations for reserved date, time, and location.
- New visitors can use the portal’s 'CLAIM ACCOUNT' option to register or claim an account.
- The GTL visitation pages link to Terms of Use and a Privacy Policy hosted at legal.telmate.com.
Inmate Lookup
- The CDCR facility locator has been observed to display a "JavaScript required" message when accessed.
- State and federal inmate locators cover different populations and operate separately.
- Third-party inmate-search sites may be inaccurate; verify important details with official county, state, or federal sources.
Contact Info
- Choose the correct contact channel: intake/main custody lines for custody/location, Records for release or records requests, and Health Records for medical inquiries.
- Have the incarcerated person's full name, any aliases, and date of birth or booking/ID number ready before calling.
- Specialized lines typically handle urgent medical issues, PREA/abuse reports, transportation, and vendor support—use the specialized channel for faster routing.
Facility Info
- Pelican Bay’s visitation/vendor web content indicates GTL material is provided by ViaPath Technologies.
- The facility page returned a placeholder message reading “This will only take a few seconds...”.
- The CDCR facility‑locator entry displayed a “Javascript required” message for the Pelican Bay page.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Pelican Bay (PBSP) uses the GTL visitation portal for scheduling. Sign in to reserve your visit date, time, and location—you'll get instant confirmation once it's booked. New to the system? Select
Read full guideCommunication
Pelican Bay (PBSP) visitor scheduling runs through the GTL visitation portal. Sign in to schedule and manage visits—you'll see instant confirmation when your date, time, and location are reserved. New users should select
Inmate Lookup
To check whether someone is at Pelican Bay State Prison (PBSP) or another CDCR facility, start with official tools like the CDCR inmate locator and VINE. State and federal locators cover different populations, and update timing varies—search the right system for your situation. If the CDCR locator won't load, enable JavaScript in your browser or try VINE as a backup. Third-party inmate-search sites exist but can be outdated or incomplete. For legal or time-sensitive needs, always confirm custody status through the official state or federal source. When searching, use the person's full first and last name. Consider signing up for automated custody-status alerts through VINE.
Contact
Reaching the right office at Pelican Bay (PBSP) speeds things up. Call intake or the main custody line for custody and location questions, Records/ID for release details and records requests, and the Health Records Center for medical-record inquiries. Specialized lines also exist for urgent medical matters, PREA/abuse reports, transportation, and vendor support—using the right one gets your call routed faster. Before calling, gather the incarcerated person's full name, any aliases, and date of birth or booking/ID number. For records or property requests, follow the Records Unit's submission rules, including any photo ID requirements. If the facility can't resolve your issue, escalate to the appropriate state-level office for records, subpoenas, or vendor questions.
Read full guideCommon Questions
Showing 6 of 15How do I schedule a visit at Pelican Bay?
Sign in to the GTL visitation portal to book and manage visits. You'll reserve the date, time, and location and get instant confirmation. New users should select
VisitationWhat should I do if I forgot my GTL visitation password for Pelican Bay?
Use the “Forgot your password?” link on the GTL visitation site to start account recovery. Follow the prompts to reset your access.
VisitationWhere can I find the GTL site's Terms of Use and Privacy Policy for Pelican Bay visitation?
The GTL visitation page links to the Terms of Use and Privacy Policy at legal.telmate.com. Review them before creating an account or scheduling a visit.
VisitationHow do I schedule a visit with an incarcerated person at Pelican Bay?
Sign in to the GTL visitation portal to schedule and manage upcoming visits. When you reserve a date, time, and location through the portal, you’ll get an instant confirmation.
CommunicationDo I need an account to use video or messaging services for Pelican Bay?
Yes—create an account on the relevant communications platform before using video or electronic messaging services. For the GTL portal, new users can register using the
CommunicationWhere can I find the visitation service’s terms and privacy policy?
The GTL visitation page links to the Terms of Use and Privacy Policy at legal.telmate.com. The site also shows a copyright notice naming ViaPath Technologies as the content provider.
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Did You Know?
Here's how to schedule visits at Pelican Bay (PBSP) in California using the GTL visitation site. The site lets you book visits, pick your date and time, and get instant confirmations.
This guide is compiled from official facility documentation and community feedback. Learn how we verify