Pelican Bay (PBSP)
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Guides for This Facility
How to Contact an Inmate at Facility
Trying to reach someone at Pelican Bay (PBSP)? Here's what you need to know: CDCR is switching communication services from ViaPath to Securus. This change affects how families set up accounts for calls and e-messages.
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How to Send Money to Facility
Sending money during a service transition gets confusing fast. Here are the two things this facility has clearly stated, plus what to confirm before you pay.
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How to Schedule a Visit at Pelican Bay Using the GTL/ViaPath Online System
Planning a visit at Pelican Bay? You'll book it through CDCR's GTL/ViaPath visitation portal. Pick your date, time, and location—then get instant confirmation when your reservation goes through.
Read GuideAt a Glance
Visitation
- You can sign in to an online portal to schedule and manage Pelican Bay visits.
- The portal’s login expects a Visitor ID or an email for returning users.
- Reserving a visitation time lets visitors skip long on-site check-in lines.
Communication
- CDCR is transitioning communications services from ViaPath to Securus.
- CDCR says the transition is intended to lower costs for calls and e‑messages.
- Families must create a Securus account before their loved one’s facility transitions to the new service.
Sending Money
- Families must create a Securus account prior to their loved one’s facility transition.
- New users can claim an account using the 'CLAIM ACCOUNT' link.
- The Securus site provides a 'Forgot your password?' link for account recovery.
Based on official sources and community feedback.Learn how we verify
Topic Overviews
Visitation
Pelican Bay visitors schedule and manage visits through the facility's online scheduling portal. Returning users sign in with a Visitor ID or email, and the portal has account-recovery options if you get locked out. The system works on computers, smartphones, and tablets. Reserving a visit time confirms your slot before you travel and can help you skip long check-in lines. If your family is affected by CDCR's ViaPath-to-Securus transition, check the CDCR site and portal links for the rollout schedule and FAQs. The basic steps: claim or create an account, sign in, pick a date and time, and make sure you meet visitor requirements before heading out.
Read full guideCommunication
Staying in touch with someone at Pelican Bay (PBSP) may involve a platform change. CDCR is transitioning communications services statewide from ViaPath to Securus, affecting phone calls, video visits, and electronic messaging. According to CDCR, the move is intended to reduce costs for calls and e-messages. Facilities switch on a schedule, so some institutions stay on their current provider until their planned transition date. To avoid interruptions, set up a Securus account before PBSP goes live. That way you can accept video visits, send and receive e-messages, and add prepaid funds as soon as the site switches. Register on the platform and fund your prepaid account so services work right away.
Read full guideSending Money
Before sending money to someone at Pelican Bay (PBSP), set up your Securus account ahead of the facility transition. New to Securus? Use the "CLAIM ACCOUNT" link to register your profile. If you're locked out, "Forgot your password?" is the quickest way back in. Before depositing, double-check the incarcerated person's full name and booking or facility ID so funds post to the right account. Deposit options typically include online or mobile payments, phone deposits, lobby kiosks, and U.S. Postal Service money orders, though availability depends on the facility and authorized vendors. Trust account funds are usually used for commissary, phone time, and hygiene items. Balances may be reduced by restitution or other authorized deductions. Never mail cash, and always check vendor fees and posting times.
Read full guideCommon Questions
Showing 6 of 9How do I schedule a visit at Pelican Bay?
Book through Pelican Bay's online visitation portal. If you're new, claim or create an account first. Then sign in and choose an available date and time from your phone, tablet, or computer.
VisitationWhat if I forgot my GTL visitation password for Pelican Bay?
Use the portal’s “Forgot password” or password-reset option to recover access. Follow the on-screen account-recovery steps until you’re able to sign in again.
VisitationWill pre-booking a visit at Pelican Bay let me skip long lines?
Yes. Reserving a time through the scheduling system can help you skip long check-in lines. Arrive on time for your slot and follow any facility arrival instructions.
VisitationDo I need a Securus account for Pelican Bay (PBSP) right now?
Not necessarily. CDCR is moving sites to Securus on a schedule. Create a Securus account before PBSP transitions so your services work as soon as the switch happens. Until then, use whatever provider the facility currently supports.
CommunicationWill calls and electronic messages cost less after the switch to Securus?
CDCR says the switch to Securus is intended to lower costs for calls and e-messages. The exact rates and fees will be set by the communications provider and shared as each facility completes its transition.
CommunicationHow should I prepare for the communications transition at my loved one’s facility?
Create an account on the department's communications platform before the facility switches (web or mobile app). Register for video and messaging services, then add funds through the prepaid feature. Once the transition happens, you'll be ready to place calls, message, and schedule video visits.
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This guide is compiled from official facility documentation and community feedback. Learn how we verify