How to Refuse, Block, and Unblock Calls from Pendleton (Step‑by‑Step)
Need to refuse a call from Pendleton Correctional Facility right now? You have two options: hang up, or press
- Wait for the prompt during the incoming call - when the automated system gives you options, listen for the choice to block.
- Press “6” to block calls permanently - this places a permanent block on calls from the facility to your number.
- Create and enter a 4‑digit PIN - you’ll be asked for a 4‑digit personal identification number to confirm the block.
- Save that PIN somewhere safe - you’ll need the same 4‑digit PIN later if you decide you want the block removed.
To remove a block on your number, call ViaPath customer service and ask them to submit an unblock request. Indiana DOC materials list (877) 650-4249 for block removal, though other sections show different numbers. Double-check you're calling the right ViaPath line before dialing.
After you call and the request is submitted, block removal typically takes 1–2 business days.
Removed the block (or never placed one) but calls still aren't coming through? Your phone carrier might be the issue. Collect calls from Pendleton Correctional Facility are billed monthly through your carrier - if you've hit their billing limit, your number can get blocked from receiving future collect calls.
If your carrier has blocked collect billing, consider setting up a prepaid calling option (often called AdvancePay/ConnectNetwork) so calls can resume. One thing to know: AdvancePay accounts go inactive after 180 consecutive days without use, and funds can be forfeited. For refunds, contact customer service at (877) 650-4249.
If you’re being physically threatened: Contact your local law enforcement agency to seek a Personal Protection Order. This is separate from blocking calls and is the right next step when safety is involved.
Prepare Before Call
- ✓ The phone number that’s blocked (the number you want calls to reach)
- ✓ The 4-digit PIN you set when you placed the permanent block (you’ll need it to remove the block)
- ✓ The dates and times you noticed problems with calls (missed calls, refused calls, or suspected blocking)
- ✓ The correct ViaPath customer-service number for your issue (DOC and related materials list more than one, so verify before you call)
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