Setting Up AdvancePay for Pendleton Correctional Facility: Step-by-step for families
Want to receive phone calls from someone at Pendleton Correctional Facility without dealing with collect billing? Setting up an AdvancePay account is the way to go. Here's how to create your account, add money, and keep it running smoothly.
AdvancePay is a prepaid calling service. You put money into an account tied to your phone number, and when your incarcerated loved one calls, the charges come out of that balance automatically.
Note: AdvancePay rates and fees are set by the facility, and the cost details are published inside your ConnectNetwork account.
- Start your AdvancePay setup - Go to ConnectNetwork.com or call 800-483-8314.
- Choose the phone number you want calls sent to - AdvancePay is tied to your number, so use the number where you actually want to receive the calls.
- Add funds to finish setup - You can fund the account online or by phone at (800) 483-8314.
Your account goes live as soon as you add funds. After that, each call's cost gets deducted from your balance immediately.
Funding and Minimum
- ✓ Make a deposit online through your ConnectNetwork account
- ✓ Make a deposit by phone at (800) 483-8314
Keep enough balance to cover at least a one-minute call. If your balance drops below that threshold, calls won't come through until you add more money.
Tip: If you provide your contact information and opt in, ViaPath can send text or email reminders about scheduled account expiration (no later than 30 days before it expires).
Billing works simply: when you accept a call, the cost comes out of your prepaid balance right away. Because charges hit immediately, check your balance regularly - especially if calls are frequent.
Your AdvancePay funds are tied to one phone number. The money can only be used for calls to that specific number - not multiple lines.
Need a refund? If your loved one is released or you no longer need the account, call ConnectNetwork customer service at 877-650-4249 to request one.
Supporting more than one person in different facilities? You can set up multiple AdvancePay accounts, each tied to a different phone number.
Reminder: If you opt in and provide contact information, ViaPath will send a text or email reminder of scheduled account expiration no later than 30 days before the account expires.
Stuck during setup? Can't make a deposit, or calls aren't going through? Start with ConnectNetwork. Manage your account online at ConnectNetwork.com or call 800-483-8314 for help.
Note: For billing questions, check your ConnectNetwork account - AdvancePay rates and fees are published there and are determined by the facility.
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