What Happens If You Don't Use Your AdvancePay Account for 180 Days (and how to avoid losing funds)
Got an AdvancePay balance for calls from Pendleton? Don't let it sit. After 180 days without any activity, the account goes inactive—and your funds can be forfeited. A few simple steps can keep that from happening.
The magic number is 180 consecutive days. Go that long without using your AdvancePay account, and it becomes inactive - at which point your balance can be forfeited. In some cases, a governing law or contract might set a different timeframe, but 180 days is the standard threshold to plan around.
Here's the good news: any account activity resets the clock. Accept a call during that 180-day window, and the countdown starts over from zero.
What counts as "use"? Your AdvancePay funds are tied to a specific phone number - the one you registered on the account. Calls get placed to that number using your deposited balance. You control which number is linked, and that's the only number your funds can be used to call.
Don't need the account anymore? You may be able to get a refund instead of letting the balance expire. Refunds are available if the person calling you gets released - helpful if your situation changed quickly after funding the account.
- Call ViaPath/ConnectNetwork customer service - Use 877-650-4249.
- Ask to request a refund of your AdvancePay balance - Tell them you’re calling about an AdvancePay account used for calls connected to Pendleton.
- Follow the representative’s instructions - They’ll walk you through whatever verification or next steps are required.
Note: If the problem is that you can’t receive calls because your number is blocked, call ViaPath customer service at 877-650-4249. A representative can submit a request to have the block removed.
Avoid Forfeiture
- ✓ Provide your contact information to ViaPath/ConnectNetwork.
- ✓ Opt in to reminder alerts by text and/or email.
- ✓ Watch for a scheduled-expiration message (they send it no later than 30 days before the account expires).
Avoiding forfeiture is straightforward: just use the account occasionally. One call within the 180-day window resets everything. If you'd rather not track it manually, ViaPath/ConnectNetwork offers features like AutoReload on some accounts, which helps you stay on top of your balance without monthly reminders.
Prepare for Refund
- ✓ Confirm whether the person who calls you has been released (refunds are available in that situation).
- ✓ Have your AdvancePay account details ready before you call.
- ✓ Call ViaPath/ConnectNetwork customer service at 877-650-4249 to request the refund.
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