How to send messages, photos, and packages
To schedule a video conference at the Penitentiary of New Mexico (PNM), complete NMCD form CD-044101.1 and email it to NMCD-video@state.nm.us. Timing matters: internal NMCD requests need about two weeks' notice, while outside agencies should submit at least three weeks in advance. On the day of your session, have everyone connect at least 15 minutes early—this gives staff time to troubleshoot any technical issues. Before booking, make sure any required account with the facility's approved communications vendor is set up and that funds or billing information are in place. For attorney-only or unmonitored sessions, confirm the facility's legal-visit procedures and ID requirements ahead of time.
Search for a loved one and send messages and photos in minutes.
Complete NMCD form CD-044101.1 and email it to NMCD-video@state.nm.us for NMCD ITD to process. Make sure any required communications-vendor account and billing/funds are set up before scheduling. Submit requests about two weeks ahead for internal NMCD needs and at least three weeks ahead for outside agencies.
Outside agencies should submit NMCD video conference requests at least three weeks before the requested date.
Connect at least 15 minutes before the scheduled start time. This gives staff time to resolve any technical issues.
Security screening at PNM can feel intense your first time. Once you know what to expect, though, it's predictable. Here's what screening involves, what an ION scan result actually means, and what happens if contraband is detected.
PNM offers two types of in-person visits: contact visits with limited physical touch, and non-contact "barrier" visits where no touching is allowed. The catch? Barrier visits are the default. To qualify for contact, you need to be immediate family—and you'll have to prove it.
Getting approved to visit at the Penitentiary of New Mexico (PNM) starts with the right paperwork and a complete application. Here's how to apply—and stay approved—without unnecessary delays.
