How to send messages, photos, and packages
Philadelphia Industrial Correctional Center uses third-party video and tablet services. You'll need to complete identity verification before video visits. With GettingOut, you upload clear front-and-back images of a state-issued ID plus a selfie, then follow the vendor's registration steps. To start remote contact, create a visitor account with the approved vendor, request to connect with the person in custody, and wait for facility staff to approve available times. Scheduling and payments are handled in the vendor portal or app. The facility's discharge and reentry materials also list community resources, including RISE (Mayor's Office of Reintegration Services) and Community Behavioral Health (CBH) as a 24/7 treatment option. If you believe a search was improper, ask for a supervisor or contact the Office of Community Justice Outreach using the phone numbers in facility materials.
Search for a loved one and send messages and photos in minutes.
Getting mail right is one of the simplest ways to stay connected—and one of the easiest places for a small mistake to cause delays. Use the format below so your letter reaches the right person at PDP.
Getting mail returned is frustrating when you're just trying to stay connected. Here are the PICC rules that matter most for addressing envelopes, writing letters, sending photos, and ordering books so your mail actually makes it through.
Getting mail to someone at a Philadelphia Department of Prisons facility (including PICC) comes down to two things: the correct address and the incarcerated person's ID number. The address gets your letter to the right building. The ID number ensures staff can route it to the right person—crucial when multiple people share similar names.
Mail rules can feel nitpicky, but follow a few simple guidelines and your letters, photos, or reading materials won't get bounced. Here's your quick send/don't send guide for PDP.
Set up an account with the facility's approved video vendor and complete identity verification. GettingOut requires front-and-back images of a state-issued ID plus a selfie. After that, request to connect with the person in custody and use the vendor portal or app to schedule once staff approve times (purchase credits if required).
The discharge and reentry packet lists RISE (Mayor’s Office of Reintegration Services) at 215-683-3370. It also lists Community Behavioral Health (CBH) as a 24/7 drug treatment resource at 888-545-2600.
Ask to speak with a supervisor at the facility at the time of the incident. If you need further help or want to make a complaint, contact the Office of Community Justice Outreach using the phone numbers provided in facility materials.
Visiting PICC with a child is doable, but the rules are specific. Here's what to know about the minimum age, required paperwork, and how to plan your visit so you don't get turned away.
Planning to use video visitation or tablet messaging? You'll need to verify your identity first. The GettingOut service requires images of your state-issued ID (front and back) plus a selfie before you can access ViaPath video visitation and tablet communication.
Scheduling a visit at PICC comes down to three things: book within the allowed window, grab an appointment early (spots are first-come, first-served), and show up on time. Here's what the published policy does and doesn't spell out so you can plan without getting turned away.
