How to deposit funds, commissary, and payment options
Send money to someone at Piedmont Correctional through ViaPath (TouchPay/ConnectNetwork). Options include web, mobile, phone, Western Union cash, or mailed money orders. Important: only people listed as approved visitors can deposit funds into an offender's account. For mailed money orders, make them payable to TouchPay, include the required deposit slip, and send to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174. For Western Union cash deposits, use the payment code
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Putting money on someone's account at Piedmont Correctional? You've got several options: online, mobile app, phone, Western Union, or mailing a money order. Below are all the methods NCDAC supports—plus the one rule that trips people up most often: you must be an approved visitor to add funds.
Only people listed as approved visitors for the offender may deposit funds into that offender’s account.
Make the money order payable to TouchPay, include the required deposit slip, and mail to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174. Don't include letters, photos, staples, or anything extra—follow the vendor's instructions exactly so it processes without delays.
Call ViaPath’s toll-free assistance line at 877-650-4249 for help. If you’re using Western Union, make sure you use the payment code “NCDAC TRUST” and follow the vendor’s instructions for sender and inmate details.
If your loved one is incarcerated in North Carolina and something goes wrong—medical care concerns, property issues, safety problems—you'll hear people say, "File a grievance." In NC prisons, that process runs through the Administrative Remedy Procedure (Steps 1–3). Step 3 appeals go to the Inmate Grievance Resolution Board (IGRB).
Your first visit can feel overwhelming, but Piedmont Correctional keeps it simple: get approved, schedule your appointment, then confirm the day before.
If your loved one is at Piedmont Correctional, your mail won't go directly to the prison. Instead, you'll address it to TextBehind using a specific format. They screen and scan it, then deliver it electronically to the person's tablet.
