How to send messages, photos, and packages
Piedmont Correctional offers both video and in-person visitation. Video visits require you to be on the incarcerated person's approved visitors list and are handled through the Getting Out Visits app—schedule ahead or start an on-demand session once you're approved. In-person visits are by appointment only, so call the facility to schedule. Most communication services (phone, messaging, video) run through third-party vendors, meaning you'll need to set up an account and use their app or portal to manage services and add funds. For deposits, NCDAC partners with ViaPath, offering web, mobile, phone, Western Union, and mailed money order options. If you run into issues, use ViaPath's toll-free help line.
Search for a loved one and send messages and photos in minutes.
If your loved one is at Piedmont Correctional, your mail won't go directly to the prison. Instead, you'll address it to TextBehind using a specific format. They screen and scan it, then deliver it electronically to the person's tablet.
Video visits are done through the Getting Out Visits app, and you must be on the incarcerated person’s approved visitors list. Once you’re approved in the vendor system, you can schedule a visit or start an on-demand session in the app.
Yes, but in-person visits are appointment-only. Contact the facility to schedule and confirm your visit, and ask about any approval or documentation requirements before you go.
NCDAC partners with ViaPath for deposits, including web, mobile, phone, Western Union, and mail money orders. If a deposit isn’t going through, call ViaPath’s toll-free assistance line for help.
Send non-legal letters to TextBehind, P.O. Box 247, Phoenix, MD. Include the incarcerated person’s full name, OPUS number, and the full prison name (no abbreviations).
No. TextBehind returns all packages to the sender, and publications must be ordered from the publisher or an online retailer and shipped to the facility street address (not through TextBehind).
Yes. Email TextBehind at info@textbehind.com within 30 days to request the original letter back; there’s a $2.50 service fee per letter to cover return postage.
If your loved one is incarcerated in North Carolina and something goes wrong—medical care concerns, property issues, safety problems—you'll hear people say, "File a grievance." In NC prisons, that process runs through the Administrative Remedy Procedure (Steps 1–3). Step 3 appeals go to the Inmate Grievance Resolution Board (IGRB).
Your first visit can feel overwhelming, but Piedmont Correctional keeps it simple: get approved, schedule your appointment, then confirm the day before.
Putting money on someone's account at Piedmont Correctional? You've got several options: online, mobile app, phone, Western Union, or mailing a money order. Below are all the methods NCDAC supports—plus the one rule that trips people up most often: you must be an approved visitor to add funds.
