Mail, photos, messaging, and phone/call options for staying in touch.
Staying in touch with someone at Piedmont Correctional usually starts with video visitation. Video visits run through the Getting Out Visits app, and you must be on the incarcerated person's approved visitors list before you can connect. Depending on availability, you can schedule visits ahead of time or start them on demand through the app. In-person visitation is also available, but it's by appointment only. Contact the facility to schedule before you travel. Phone, video, and messaging services are managed through third-party vendors, so you'll need to create an account in the vendor's app or portal to handle approvals, services, and funding. Add funds before using any paid features.
Search for a loved one and send messages and photos in minutes.
Staying in touch with someone at Piedmont Correctional comes down to two main options: scheduled in-person visits and mail that gets screened by TextBehind before delivery to their tablet.
Regular letters (non-legal mail) to someone at Piedmont Correctional don't go straight to the prison mailroom. TextBehind screens and scans all non-legal mail first, then delivers it electronically to the recipient's tablet. This is why the address format matters: you're sending your envelope to TextBehind for processing, not to the facility itself.
If your loved one is at Piedmont Correctional, your mail won't go directly to the prison. Instead, you'll address it to TextBehind using a specific format. They screen and scan it, then deliver it electronically to the person's tablet.
Use the Getting Out Visits app to schedule a video visit or start an on-demand visit. You must be on the incarcerated person’s approved visitors list, and you may need vendor account approvals set up before you can connect.
Yes. In-person visits are available by appointment, so contact the facility to schedule and confirm your visit.
Yes. Phone, messaging, and video services go through third-party vendors, so you'll need an account in the vendor's app or portal to manage services, approvals, and add funds for paid features.
Your first visit can feel overwhelming, but Piedmont Correctional keeps it simple: get approved, schedule your appointment, then confirm the day before.
Sending money to someone at Piedmont Correctional? Two things matter most: you need to be an approved visitor, and money orders go through TouchPay, not the prison.
Putting money on someone's trust account at Piedmont Correctional is straightforward once you know which vendor and method to use. Here are the options NCDAC supports, plus the details that usually trip people up.
