Pitt County Detention Center, NC

Pitt County Detention Center offers daily video visitation from early morning until late evening. Schedule sessions yourself through Homewav—you'll need to be at least 18 with an active account, and fees (set by Homewav) must be paid by credit or debit card. Your account name and photos must match, including a clear, filter-free personal photo and a front-facing shot of your valid government-issued ID showing the entire card. All inmates are eligible for video visits, but sessions are monitored and may be recorded. Recording the visit or using additional cameras isn't allowed, and disruptive behavior, nudity, or sexual conduct can cost you visitation privileges. Attorneys and other professional visitors follow separate onsite procedures.

You can't call an inmate directly at Pitt County Detention Center—incoming calls aren't accepted. Outgoing calls are collect-only and limited to 10 minutes. The phone system blocks three-way calling. Run into billing issues or need to block a number? Contact Pay‑Tel Communications at 1-800-729-8355. Most communication options run through third-party vendors, so you'll handle setup and payments through the vendor's website or app rather than the detention center. For paid services like video visits or messaging, create a vendor account, add funds, then schedule visits or manage messages through their platform.

All non-legal paper mail for Pitt County Detention Center goes through an offsite Greensboro mail-processing PO Box. Include the inmate's full name, ID number, and facility ID 5159 on every item. Your envelope needs a complete, legible return address—without one, it won't be scanned. Keep mail to 10 pages or fewer, no larger than 8.5 x 11 inches. The scanning facility rejects glitter, glue, tape, 3D elements, and electronic components. Magazines, books, and packages from individuals aren't accepted. Paperback books are allowed only from approved vendors (no hardcovers), with a limit of two paperbacks subject to size restrictions. Accepted mail gets scanned within 24 hours, reviewed, and the originals are destroyed. Former inmates can request digital copies after release by emailing lisa.mercer@pittcountync.gov.

Sending money to someone at Pitt County Detention Center is straightforward—just use the right name and method. Mail a money order, certified check, or cashier's check payable to the incarcerated person's booked name exactly as it appears in booking records. For in-person deposits, a kiosk in the Magistrate's Office lobby accepts funds 24 hours a day with a $3.25 service fee per transaction. Remote options include www.accesscorrections.com, calling Keefe at 1-800-325-8998, or visiting CashPayToday retail locations like Dollar General. Care packages are available through Keefe at www.nccountypackages.com, limited to $50 per week. Follow vendor instructions carefully so funds post correctly.