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Understanding Phone Calls from Pitt County Detention Center — Rules, Limits, and Who to Call

Phone rules can be confusing the first time you get a call from jail. Here's how calls from Pitt County Detention Center work, what limits to expect, and who to contact when something goes wrong.

• 2 min read • pittcountysheriff.com
Understanding Phone Calls from Pitt County Detention Center — Rules, Limits, and Who to Call

You can't call someone at Pitt County Detention Center directly - inmates aren't allowed to receive incoming calls. Instead, the person in custody has to call you through the jail's phone system. These are collect calls, so charges go to whoever answers (or to the account that accepts the charges).

Warning: Three-way calling is prohibited on the inmate phone system. If you try to add someone to the call, it can cause the call to end and may create problems for the inmate’s phone access.

Calls are capped at ten minutes. If your conversation cuts off right around that mark, it's the time limit - not a phone problem. Plan for shorter check-ins and cover the most important stuff first.

Having billing issues, poor call quality, or trouble with a blocked number? Contact Pay-Tel Communications at 1-800-729-8355. They handle most problems related to charges and call delivery.

If you need to leave an emergency message for an inmate, call Pitt County Detention Center at (252) 902-2670. Explain the situation and ask for the Shift Lieutenant.

Understanding Phone Calls from Pitt County Detention Center — Rules, Limits, and Who to Call

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  • ✓ Expect calls to end after about 10 minutes - that’s the facility’s call-length limit.
  • ✓ Don’t try to add a third person - three-way calling is prohibited and can cause the call to drop.
  • ✓ If calls keep failing or a number seems blocked, use the vendor support line rather than repeatedly calling the jail.

For cost, billing, audio quality, failed connections, or blocking issues - call Pay-Tel Communications at 1-800-729-8355. For true emergencies where you need to get a verified message to an inmate, call (252) 902-2670 and ask for the Shift Lieutenant. Reaching the right contact first saves you a lot of back-and-forth, especially when time matters.

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