How to send messages, photos, and packages
You can't call an inmate directly at Pitt County Detention Center—incoming calls aren't accepted. Outgoing calls are collect-only and limited to 10 minutes. The phone system blocks three-way calling. Run into billing issues or need to block a number? Contact Pay‑Tel Communications at 1-800-729-8355. Most communication options run through third-party vendors, so you'll handle setup and payments through the vendor's website or app rather than the detention center. For paid services like video visits or messaging, create a vendor account, add funds, then schedule visits or manage messages through their platform.
Search for a loved one and send messages and photos in minutes.
Sending mail to someone at Pitt County Detention Center is straightforward—you just need to use the Greensboro scanning address and follow the right format. Here's the exact address, what goes on the envelope, and what happens to your letter after it arrives.
Mail at Pitt County Detention Center follows different rules depending on whether it's regular personal mail or legal/privileged mail. The addresses aren't the same — use the wrong one and your letter could be delayed.
All mail for Pitt County Detention Center inmates goes through a scanning center first, so format matters. Follow this checklist to keep your letter from getting rejected or delayed.
No. Pitt County Detention Center does not accept incoming telephone calls to inmates.
Calls are limited to 10 minutes per call.
Contact Pay‑Tel Communications, the facility’s phone vendor, for billing problems or to block/troubleshoot a number. Their helpline is 1-800-729-8355.
Send regular (non-legal) paper mail to the Greensboro mail-processing PO Box, and include the inmate’s full name, ID number, and facility ID 5159. Use a complete, legible return address, and keep enclosures within the 10-page limit and 8.5 x 11 size limit.
No—magazines and packages from individuals aren’t accepted through the scanning facility. Paperback books are accepted only from approved vendors (no hardcovers), and the facility will accept no more than two paperbacks, subject to size limits.
Send legal or privileged mail directly to 124 New Hope Road (not the Greensboro scanning PO Box). It will be opened in the inmate’s presence; originals are copied, not returned, and are destroyed in the inmate’s presence.
Want to put money on someone's account at Pitt County Detention Center? You've got several options—some from home, some in person.
In Pitt County, your completed and signed absentee ballot request form has to be returned to the county board of elections by **5 p.m. on the second Tuesday before the election**. If you’re helping someone vote from jail or supporting a family member on the outside, treat that deadline as the hard stop—if the board doesn’t have the request form by then, they can’t issue the absentee ballot off that request.
- The voter - The voter’s near relative or verifiable legal guardian - A county Multipartisan Assistance Team (MAT) sent by the county elections office - A person who assisted because of the voter’s disability - For a voter living in a facility who does not need disability assistance: if a MAT, near relative, or legal guardian isn’t available within seven days of requesting a MAT, another eligible helper may assist (with restrictions)
