How to Add Money to Your Loved One's Account at Plainfield (Online, Phone, App, and Money Orders)

Adding money to your loved one's account at Plainfield comes down to which account you're funding and how you want to pay. For online deposits, the state uses ConnectNetwork.com. Phone payments work too - just make sure you call the right toll-free number for AdvancePay, PIN Debit, or Trust Fund accounts. Prefer mail? You'll send a money order made out to TouchPay Holdings, LLC along with the required deposit form to their PO Box in Houston.

Head to ConnectNetwork.com to add money online. Create an account, follow the prompts, and select Plainfield as the facility. Need help getting started? Call (888) 988-4768 and use Site ID 142 - that ID confirms you're sending funds to the right location.

Phone payments are quick, but you need to call the right line. AdvancePay is the prepaid collect calling account linked to your phone number. PIN Debit lets the incarcerated person use a phone debit option for calls. Trust Fund deposits go into their main account for commissary purchases. Each has its own toll-free number, so figure out which account you're funding first - it'll save time and prevent payments from landing in the wrong place.

• ✓ AdvancePay (prepaid collect calling): (800) 483-8314
• ✓ PIN Debit (inmate phone debit): (855) 706-2445
• ✓ Trust Fund (commissary/trust deposits): (888) 988-4768

1. Get the deposit form and fill it out clearly - the deposit form must accompany the money order, and it needs to be completed and legible.
2. Make the money order payable correctly - the payee should be “TouchPay Holdings, LLC”.
3. Keep the amount within the limit - each money order may not exceed $300.00, and it must be issued in US Dollars.
4. Detach the deposit form - the instructions specify to detach the form to send with your money order.
5. Mail only what’s required - include only the completed deposit form and the money order in the envelope.
6. Send it to the correct PO Box - mail the money order and deposit form to: TouchPay Holdings, LLC, PO Box 827, Houston, TX 77001-0827.

Before mailing your money order, double-check that you're following the current instructions on your form. The deposit form lists the mailing address as TouchPay Holdings, LLC, PO Box 827, Houston, TX 77001-0827. It also includes a help line: (888) 988-4768 (Site ID 142). If anything on your paperwork looks different - a different address or routing note - call that number first. Better to ask than risk a returned or delayed deposit.

Pitfalls Tips

• ✓ Make the money order payable to “TouchPay Holdings, LLC” (not to the facility or the incarcerated person).
• ✓ Keep each money order at $300 or less, and make sure it’s issued in US Dollars.
• ✓ Include the completed, detached deposit form with the money order.
• ✓ Mail only the form and the money order - don’t add cash, letters, photos, or other items.