Sending Money and Messages: GettingOut, ConnectNetwork, and Commissary Basics for IDOC

IDOC is moving digital messaging and photo sending to GettingOut.com. You'll need to create a GettingOut account to send pictures and messages - even if you've used a different service before, you'll have to set up a new login.

Need help getting started? IDOC offers a GettingOut quick reference guide with step-by-step instructions for creating an account on web or mobile. It walks you through the date-of-birth and SSN prompts you'll see during setup, plus how to create your 6-digit PIN.

For online deposits, head to ConnectNetwork.com - mobile apps are available too. Fees vary by facility, so check inside your ConnectNetwork account to see what a deposit will cost.

Money Orders

• ✓ Include a deposit form with any money order
• ✓ Keep the money order at or under $300
• ✓ Use US dollars
• ✓ Make it payable to “ViaPath Financial Services”

Mail the completed money order and deposit form to: ViaPath Financial Services, 2603 NW 13th Street, P.O. Box #328, Gainesville, FL 32609-2835.

Money deposited into a trust account works like cash inside the facility. Your loved one can use their balance to buy items through commissary.

Religious items follow stricter rules than regular mail. In IDOC, they must be purchased through commissary when available, or shipped by an approved vendor. Family and friends can't send religious items directly.

1. Sign in to your ConnectNetwork account - use it to confirm what options are available for deposits and to check facility-specific fees.
2. Use the right support line for the issue - Trust Fund: (888) 988-4768; AdvancePay: (800) 483-8314; PIN Debit: (855) 706-2445.
3. Double-check rules before you send funds or items - deposit rules, fees, and approved-vendor requirements can be facility-specific, so verify the details tied to your loved one’s location.