How to deposit funds, commissary, and payment options
Adding money for someone at Plainfield Corrections Facility is simple. Make online deposits through ConnectNetwork.com or use the ConnectNetwork mobile app to fund the inmate's trust account—this covers commissary and other approved purchases. If you run into deposit problems or need account help, call the vendor support lines: AdvancePay (800-483-8314), PIN Debit (855-706-2445), or the Trust Fund line (888-988-4768). You can also mail a money order payable to ViaPath Financial Services to the Gainesville, FL address listed in the instructions. Include the inmate's name and required ID information on the deposit form. Deposit methods, payment types, and posting times vary, so confirm your options before sending funds.
Search for a loved one and send messages and photos in minutes.
Sending money, photos, or messages to someone in IDOC custody? Once you know which platform handles what, the process is straightforward. Here's a quick breakdown of GettingOut messaging, ConnectNetwork deposits, and how funds flow into commissary.
Use ConnectNetwork.com or the ConnectNetwork mobile app to add funds to the inmate’s account.
Call the vendor support lines: AdvancePay (800-483-8314), PIN Debit (855-706-2445), or the Trust Fund line (888-988-4768).
Yes. Follow the facility’s mail-deposit instructions: make the money order payable to ViaPath Financial Services, mail it to the Gainesville, FL address shown, and include the inmate’s name and required ID information on the deposit form.
Adding money to your loved one's account at Plainfield comes down to which account you're funding and how you want to pay. For online deposits, the state uses ConnectNetwork.com. Phone payments work too—just make sure you call the right toll-free number for AdvancePay, PIN Debit, or Trust Fund accounts. Prefer mail? You'll send a money order made out to TouchPay Holdings, LLC along with the required deposit form to their PO Box in Houston.
Before you can schedule an in-person or video visit, you need to create a ViaPath account and get approved. Here's how to register, submit the application, and what happens next.
Visiting at Plainfield Correctional Facility starts with one non-negotiable step: getting approved in ViaPath. After that, the biggest avoidable mistake? Picking a time that looks right on the screen but is actually listed in Eastern Time.
