How to send messages, photos, and packages
Plainfield Corrections Facility offers phone calls, video visitation, and electronic messaging. Exact services and fees vary by vendor and feature. For GTL video visits, register at www.gtlvisitme.com, select Plainfield, add the incarcerated person, then schedule your session and follow the check-in instructions. Pay online by card—GTL accepts debit cards, charge cards, and Visa/Mastercard gift cards. For phone calls, the person in custody submits an authorized telephone list with up to 20 names and numbers. Calls can be collect, prepaid, or account-based depending on what you choose. IDOC is transitioning messaging and photos to GettingOut, so you'll need a GettingOut account. Some existing photos and emails won't transfer—they'll be archived on new tablets.
Search for a loved one and send messages and photos in minutes.
Sending support to someone at Plainfield is straightforward once you know the rules. Here's how IDOC handles general mail, photos, packages, and religious items — so you can avoid wasted time and returned items.
Create an account at www.gtlvisitme.com, select Plainfield, add the incarcerated person, then schedule the video visit and follow the vendor’s check-in steps. Pay online by card; GTL accepts debit cards, charge cards, and Visa/Mastercard gift cards.
They can list up to 20 names and phone numbers on their authorized telephone list.
Set up ViaPath's AdvancePay prepaid collect service at ConnectNetwork.com or call 800.483.8314. To block calls, press 6 and confirm with a 4-digit PIN. To remove a block, call ViaPath customer service at (877) 650-4249—removal typically takes 1–2 business days.
No. At Plainfield, religious items must be purchased through commissary or shipped by an approved vendor, not mailed in directly by family or friends.
Personal mail is inspected, and letters may be scanned for electronic delivery so the original may not be given to the person in custody. Legal mail typically has different handling and protections during inspection.
IDOC has been transitioning digital photos and messages to GettingOut, which requires families to create a GettingOut account to send pictures and messages. Check the facility’s current mail and communications guidance before sending photos.
Adding money to your loved one's account at Plainfield comes down to which account you're funding and how you want to pay. For online deposits, the state uses ConnectNetwork.com. Phone payments work too—just make sure you call the right toll-free number for AdvancePay, PIN Debit, or Trust Fund accounts. Prefer mail? You'll send a money order made out to TouchPay Holdings, LLC along with the required deposit form to their PO Box in Houston.
Before you can schedule an in-person or video visit, you need to create a ViaPath account and get approved. Here's how to register, submit the application, and what happens next.
Visiting at Plainfield Correctional Facility starts with one non-negotiable step: getting approved in ViaPath. After that, the biggest avoidable mistake? Picking a time that looks right on the screen but is actually listed in Eastern Time.
