How to Create Your TDCJ Online Visitation Scheduler Account (step‑by‑step)
To schedule an in-person visit in TDCJ, you first need to create an Online Visitation Scheduler account. Here's the exact process, step by step.
Head to the official TDCJ Online Visitation Scheduler login page: https://visitation.tdcj.texas.gov/Visitation/startLoginAction.action. You'll need to create the account yourself. TDCJ staff cannot do it for you.
- Click “Create an Account” - this starts the new-account setup.
- Enter a valid email address - use an email you can access right now.
- Click “Submit” - the system will send you an email.
- Find the email and open it - it includes a 7-digit validation code and a registration link.
- Check your spam or junk folder - if you don’t see it in your inbox, look there before you try again.
Open the registration link from the email you received. It will take you back to the scheduler, where you'll re-enter your email address, type in the 7-digit key from that email, create a password that meets all the listed requirements, confirm it, and click Submit.
Password reminder: Your password must meet ALL the requirements shown on the registration screen. Miss even one, and the system won't accept it.
Once you submit a valid password, the Background Questionnaire appears. Every question is required before you can move forward. After you submit it, the page should display "Update Complete." If something still needs fixing, you'll see red text flagging the incomplete item. You may also land on (or need to fill out) the Visitor Profile page. Any field marked with an asterisk (*) is required, so don't skip those.
- ✓ Enter your telephone number as: XXX XXX XXXX
- ✓ Use spaces (no dashes)
Important: Once an account is created for an email address, that account cannot be deleted and the email cannot be changed. Pick an email you control and plan to keep.
You have to handle the initial setup yourself. Once your visitor account exists, though, TDCJ staff can help update details like your name or address.
Troubleshooting Next Steps
- ✓ If you don’t get the email with the 7-digit validation code and registration link, check your spam or junk folder.
- ✓ If your phone number is rejected, re-enter it as XXX XXX XXXX with spaces and no dashes.
- ✓ If you need help fixing a name or address after your account is created, TDCJ staff can assist with those updates.
After submitting the Background Questionnaire, look for "Update Complete" on the screen. That's your confirmation the step is done. If you see red text instead, there's a profile item that still needs to be filled out.
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