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Visitation

What to Do If You Forgot Your TDCJ Visitation Scheduler Password

If you can't remember your TDCJ Online Visitation Scheduler password, you can reset it right from the login screen using the email address tied to your account. Just make sure you use the exact email you originally registered with. The system doesn't allow email changes after the fact.

• 2 min read Verified from official sources

Go to the official TDCJ Online Visitation Scheduler login page. This is the screen where you normally enter your email and password. The password reset option is right there on the same page.

  1. Go to the Scheduler login screen - Use the TDCJ Online Visitation Scheduler login page you normally use.
  2. Enter your email address - Type the email tied to your Scheduler account.
  3. Click “Forgot Password/Reset Password” - This starts the reset process.
  4. Check your email for instructions - The system sends an email with steps to reset your password.

Note: The Scheduler relies on email for account actions. During registration, for example, it sends a 7-digit validation code and a link, then asks you to re-enter your email, enter the code, create a password that meets all requirements, confirm it, and submit.

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  • ✓ Check your spam or junk folder for the reset message.
  • ✓ Make sure you entered the same email address you used when you created the Scheduler account.

The Scheduler's emails often include codes and links (like the 7-digit validation code from registration), and email filters sometimes flag them as spam. If you don't see the reset email right away, check your spam and junk folders. Search for any message from TDCJ's system.

Your email address in the TDCJ Online Visitation Scheduler is permanent. Once an account is created, it cannot be deleted, and the email address cannot be changed. This is also why you need to create your own Scheduler account. TDCJ staff cannot create visitor accounts for you. Register with an email you control and can reliably access, since you'll need it for password resets and other account messages.

Note: Pick your registration email carefully. Once your Scheduler account is created, the email address is locked in and cannot be changed.

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