Pleasant Valley State Prison: Exact Securus Transition Dates (Phones & Tablets) and What Families Should Expect
Pleasant Valley State Prison is switching phone and tablet communications to Securus on a set schedule. Here are the exact dates, what's changing, and how to prepare so you're not caught off guard.
Phone service at Pleasant Valley is scheduled to switch to Securus on 3/16. Tablets follow on 3/17–3/20. If you're planning calls, e-messages, or any tablet-based communication around those dates, expect some hiccups while the changeover happens.
Heads up on caller ID: Calls from Pleasant Valley may show up differently on your phone after the switch. Don't be surprised if the number looks unfamiliar.
This is part of a broader CDCR rollout moving institutions from ViaPath to Securus. The change is happening facility by facility on a set schedule - that's why Pleasant Valley has its own specific transition dates rather than a single statewide switch.
Once Pleasant Valley transitions, you'll use Securus to stay connected. One thing to keep in mind: if your loved one transfers to a facility that hasn't switched yet, you'll need to use ViaPath for that location until it moves to Securus too.
Expect intermittent outages during the transition. Calls might not go through, messages could be delayed, and some services may be temporarily unavailable while systems are being moved over. If communication gets spotty between 3/16 and 3/20, that's normal - CDCR has said to expect this during institutional transitions.
Concrete Steps Families
- ✓ Plan for intermittent outages during 3/16–3/20 so you’re not relying on one single call or message to get through
- ✓ Open a Securus account (website or mobile app) ahead of time so you’re ready as soon as Pleasant Valley’s services are live on Securus
- ✓ Watch for a new caller ID after the phone transition so you recognize calls that may display differently
- ✓ Keep the transition dates handy: phones on 3/16, tablets 3/17–3/20
- Create your Securus account - Sign up through the Securus website or the Securus mobile app.
- Have it ready before 3/16 - That way you’re not scrambling during the phone and tablet transition window.
- Use Securus once Pleasant Valley transitions - After the switch, Securus is the platform you’ll use for Pleasant Valley communications.
Verify If Cant Reach
- ✓ Check the calendar first: Pleasant Valley phones transition on 3/16 and tablets transition 3/17–3/20
- ✓ Assume intermittent outages during the rollout window and try again later if something fails
- ✓ Confirm you’re using the right platform: Securus after Pleasant Valley transitions, ViaPath only for institutions that haven’t transitioned yet
- ✓ If your loved one was transferred recently, switch platforms based on the new institution’s status (Securus vs ViaPath)
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