How to Send Money to Facility

For Pleasant Valley State Prison, the available information covers setting up online accounts with vendors that handle CDCR facility services. The GTL visitation portal has a "CLAIM ACCOUNT" option for new users. Securus notes that you don't need an online account to receive free phone calls, but you will need one when video calls and electronic messaging become available. What's missing from this material: the facility's confirmed rules for sending money, including accepted payment methods, fees, limits, processing times, or a complete step-by-step transfer process. Since account creation for visitation and communication services doesn't always match the deposit process, verify the money-sending method before you submit payment.

Steps

• ✓ If you are using the GTL portal and you do not have an account yet, use “CLAIM ACCOUNT” to create one.
• ✓ Before you pay, confirm whether money deposits go through GTL, Securus, or a different system for this facility.
• ✓ Verify whether you must be logged into an online account to send money, since the available evidence here addresses visitation and communication accounts, not deposit requirements.

Before sending money, get clear answers on details that commonly cause deposits to be delayed or rejected. First, confirm whether an online account is required. The Securus guidance available covers communication services (free phone calls now, video and messaging later), which is separate from deposit rules. Also confirm which payment methods are accepted, any fees, and minimum or maximum deposit limits. Get the exact information you'll need to enter for the recipient (full name, any required identifying number), plus current business hours and realistic processing times. These details change, and they matter if you need funds available quickly.

1. Check the facility’s posted deposit and commissary information: Look for the section that specifically addresses sending money or deposits (not visitation or phone calls).
2. Check the official vendor pages you are being directed to: Use GTL and Securus only if the facility directs you there for deposits, and confirm whether “CLAIM ACCOUNT” is part of the money-sending path or only for visitation/communications access.
3. Call the facility to confirm the current process: Ask which vendor is used for deposits, what payment types are accepted, the required recipient information, and any fees or limits.