What's Changing: Securus Is Now the CDCR Communications Provider — What Families Should Know

Securus is now handling communications for CDCR facilities. That means phone calls, video calls, and electronic messaging will all run through Securus going forward.

Phone calls through Securus are scheduled to start rolling out in September. If you're waiting for changes to how calls work, that's the timeline to watch.

The services covered include phone calls, video calls, and electronic messaging. If you already have a routine for staying in touch, expect Securus to be the provider behind those options as implementation continues.

Here's what matters most for day-to-day planning: you won't need an online account to receive free phone calls. Video calls and electronic messaging are different. Once those become available, you'll need a Securus account to use them.

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• ✓ Check Securus information for CDCR communications so you know which services are being offered (phone, video, electronic messaging).
• ✓ If you plan to use video calls or electronic messaging, be ready to create an online Securus account when those services are available.
• ✓ If your main concern is telephone calls, know that Securus says free calls will not require an online account.
• ✓ As September approaches, watch for details tied to the implementation of Securus telephone calls for CDCR and confirm any facility-specific instructions you are given.

For official updates, check Securus resources specific to CDCR communications. Keep an eye on timing: phone call implementation starts in September.