How to Reach Someone Detained at Plymouth County Correctional Facility: Phone Rules and Leaving Urgent Messages

You can't call a detainee directly - Plymouth County Correctional Facility doesn't allow incoming calls to detainees. Need information about someone housed there, or need to pass along something urgent? Call the facility's main line: (508) 830-6200.

Call (508) 830-6200 between 8 a.m. and 4 p.m. Outside those hours, you'll likely hit a dead end - no information, no message process.

Info to Have

• ✓ Detainee’s first name
• ✓ Detainee’s last name (including any hyphenated last names)
• ✓ Any aliases the person may use
• ✓ Date of birth
• ✓ Country of birth

1. Call the facility - Dial (508) 830-6200 during the posted phone hours (8 a.m. to 4 p.m.).

1. Give the required details for an urgent message - Provide the detainee’s full name and alien registration number, plus your name and a telephone number where you can be reached.

1. Confirm what you can before you hang up - Ask the staff member to repeat back the key details they wrote down (names and callback number) so you know your message was captured correctly.

Once you leave an urgent message, staff will deliver it to the detainee. Timing depends on operations and housing assignments, so keep your message clear and complete - that helps staff route it without delays.

Can't get through? Try again during the 8 a.m. to 4 p.m. window - calls outside that timeframe often go nowhere. If it's time-sensitive, jot down when you called and what happened (busy signal, no answer, voicemail). That way you can quickly explain your attempts when you do reach someone.

Printable Checklist

• ✓ Call (508) 830-6200
• ✓ Call between 8 a.m. and 4 p.m.
• ✓ Detainee’s full name (including hyphenated names)
• ✓ Any aliases
• ✓ Date of birth
• ✓ Country of birth
• ✓ For urgent messages: detainee’s alien registration number
• ✓ Your name
• ✓ Your callback phone number