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Who to Contact When You Have Questions About an Inmate at Pocatello Women's Correctional Center

Getting a clear answer about visiting, mail, or services for someone at Pocatello Women's Correctional Center (PWCC) starts with knowing who to call. Here are the main contacts, plus when to reach out to a vendor instead of the facility.

• 2 min read • idoc.idaho.gov
Who to Contact When You Have Questions About an Inmate at Pocatello Women's Correctional Center

For general questions about someone at PWCC, the facility's warden is Janell Clement. The main phone number is 208-236-6360, and you can email pwcc@idoc.idaho.gov. Not sure who handles your specific issue? Start with the main line or general email - they'll route you to the right person.

Who to Contact When You Have Questions About an Inmate at Pocatello Women's Correctional Center

When to Contact

  • ✓ Complete the required background check before you try to visit.
  • ✓ Submit a visiting application and wait for approval before making plans to come to the facility.
  • ✓ Use the IDOC visiting application and visiting rules pages for the current requirements and details.

Got a mail question? Check the IDOC mail guidelines first so you don't accidentally send something that won't be delivered. Residents can receive letters but not packages. Photos are allowed with restrictions - no Polaroids and no nudity. Addressing trips people up. Many IDOC facilities use a central Boise PO Box format, but PWCC uses the address listed on its individual facility page. Confirm the right address before mailing anything to avoid delays or returns.

A little background on PWCC helps if you're asking about placement or available programming. The facility opened in April 1994 and holds up to 331 female residents at all custody levels. PWCC offers education and other programs, plus work opportunities - useful context if you're asking what someone can participate in while there.

Questions about sending money? IDOC directs people to AccessCorrections for deposit instructions. If a deposit isn't posting or you need help with payment options, start with the IDOC vendor information and AccessCorrections - you'll get answers faster than calling the facility.

For phone service problems - like setting up an account, charges, blocked calls, or troubleshooting - contact the phone provider directly. IDOC lists ICSolutions customer care at 888-506-8407.

For tablet questions, IDOC points families to ViaPath to create an account or log into an existing one. Most tablet account issues are best handled through ViaPath directly.

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