What You Need to Know About Phone Calls from Polk County Jail
Phone calls are often the fastest way to stay connected, but jail phone rules can be strict. Here's how calls work at Polk County Jail, what you can and can't do from the outside, and how to set yourself up to actually receive calls.
Inmates typically have phone access daily from 8:00 am to 10:00 pm. That's your window for receiving calls. Keep in mind that access can shift depending on what's happening inside the facility or whether your loved one's phone privileges are active.
All calls from Polk County Jail are collect calls. Inmates can't receive incoming calls - you can't call the jail and ask to be connected. The only way to talk is when your loved one places a collect call out to you.
To receive calls, set up an account through the jail's phone provider, Viapath (GettingOut). You can deposit funds at gettingout.com, by calling 866-516-0115, or at the kiosk in the visitation lobby at Door Number 2. Having funds ready ahead of time means the difference between a call going through and getting cut off.
All personal phone calls are subject to recording and monitoring. Assume anything said can be heard later. Keep conversations straightforward and avoid discussing anything sensitive.
The jail does not take messages for inmates unless it is for a verified emergency. If you’re trying to pass along routine information, you’ll need to wait for your loved one to call you instead of relying on staff to relay it.
Polk County Jail uses Viapath (GettingOut) for phone service. To add funds so calls can go through, visit gettingout.com, call 866-516-0115, or use the kiosk in the visitation lobby at Door Number 2. Get your account funded before you expect a call - the system runs entirely on collect calling.
Bottom line: Calls from Polk County Jail are collect-only, and inmates can't receive incoming calls. Set up your Viapath/GettingOut account ahead of time at gettingout.com, by calling 866-516-0115, or at the visitation lobby kiosk at Door Number 2.
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